BUSINESS SPECIALIST/eCOMMERCE

Kroger • Cincinnati, OH

1d

About The Position

Responsible for the day-to-day management of best practices, development and implementation of all in-store delivery third-party fulfillment operations. Work as part of a team to plan, coordinate, develop & communicate operational processes across subject matter experts, third parties and division partners. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety. Responsibilities Develop best practices that will involve working with division, district & store associates, across merchandising, operations and technology administrative departments on solutions that will enhance the customer shopping experience both in-store and online Assist with the collaboration of Corporate Merchandising, Freshness & Standards leaders, Technology leads, division leaders on process change solutions that impact eCommerce fulfillment operations -Oversees and optimizes end-to-end fulfillment processes, ensuring accurate, efficient order delivery that supports revenue and customer satisfaction goals Support strategic partnerships team with all operational strategic and contractual obligations associated with third party partners Collaborate with business owners to develop/implement relevant communications for division leadership and other key stakeholders Communicate with key business owners to ensure alignment prior to, during and at the completion of each program/initiative Perform selected/required key analysis as needed Improve and simplify our associates' work experience, deliver financial benefits and standardize best practices across the company Travel to divisions and stores to develop & support eCommerce initiatives, process implementation & best practices Must be able to perform the essential job functions of this position with or without reasonable accommodation

Requirements

• Minimum 3+ years retail store management, division operations or merchandising management experience
• Proven leadership skills and ability to persuade/influence others
• Ability to create and adopt new ways of approaching tasks and processes to facilitate change across the company
• Ability to analyze data & communicate recommendations
• Knowledge of in-store activities, including observations, performance measurements and summarizing observations)
• Advanced proficiency in Microsoft Office and computer skills
• Effective written and oral communication skills

Nice To Haves

• Knowledge of store operations and/or business knowledge in the department assigned
• Experience as a district coordinator
• Knowledge of eCommerce operations, fulfillment, supply chain management or pickup operations

Responsibilities

• Develop best practices that will involve working with division, district & store associates, across merchandising, operations and technology administrative departments on solutions that will enhance the customer shopping experience both in-store and online
• Assist with the collaboration of Corporate Merchandising, Freshness & Standards leaders, Technology leads, division leaders on process change solutions that impact eCommerce fulfillment operations
• -Oversees and optimizes end-to-end fulfillment processes, ensuring accurate, efficient order delivery that supports revenue and customer satisfaction goals
• Support strategic partnerships team with all operational strategic and contractual obligations associated with third party partners
• Collaborate with business owners to develop/implement relevant communications for division leadership and other key stakeholders
• Communicate with key business owners to ensure alignment prior to, during and at the completion of each program/initiative
• Perform selected/required key analysis as needed
• Improve and simplify our associates' work experience, deliver financial benefits and standardize best practices across the company
• Travel to divisions and stores to develop & support eCommerce initiatives, process implementation & best practices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees