Business Solutions Manager

C2 GPS- Alamo Workforce • San Antonio, TX

23d

About The Position

The Business Solutions Manager oversees the operations of the Business Solutions department and guides staff within the workforce development area. ESSENTIAL FUNCTIONS Advises, guides and mentors staff on the delivery of services to customers and provides support, technical assistance and training as appropriate. Responsible for the preparation, design and implementation of budget. To Include the prudent use of company resources, accounting of assets and monitoring performance to plan. Evaluates the service delivery system and develops procedures to improve service delivery and outcomes. Aligns service delivery programs to the unique needs of dislocated workers impacted by workforce reductions, layoffs or downsizing with rapid response services. Performs other related duties as assigned. COMPANY OVERVIEW: C2 Global Professional Services (C2 GPS) is leading the charge in innovative workforce and career services, making a real impact in Texas, Florida, and communities across Southern Nevada. Known for our exceptional customer service, we pride ourselves on forging strong relationships within our local communities and empowering job seekers to land meaningful roles and advance their careers. At C2 GPS, our core values of Respect, Communication, Customer Engagement, and Ingenuity are at the heart of everything we do. We strive for excellence that sets us apart from the competition. As we experience rapid growth, our services reach across multiple counties in Texas, Florida, and Southern Nevada, demonstrating our commitment to making a difference. Our guiding principle is clear: to navigate the complex landscape of workforce development, our passionate team members provide unparalleled customer service and actively support the communities where we live and work. Join a team of talented professionals dedicated to transforming lives for the better. Not only will you collaborate with a passionate and committed group, but you’ll also gain access to a competitive benefits plan that enhances your work-life balance. Let’s make a difference together!

Requirements

• Knowledge of workforce development, WIOA, economic development, business intelligence and trends, and project management.
• Knowledge of effective management techniques and practices to include planning, strategy development and implementation, assessment of outcomes and accountability.
• Knowledge of principles and practices of effective case management, career counseling and job seekers transitioning to their next role.
• Knowledge of applicable policies and procedures to ensure compliance with federal, state and local guidelines.
• Knowledge of word processing, spreadsheet, technology and computer skills.
• Exceptional customer service and interpersonal skills.
• Excellent problem-solving and critical thinking skills, organizational skills, and detail oriented.
• The Business Solutions Manager is an influencer comfortable managing teams and communicating in-person, virtually and via email/writing.
• Can lead projects and business initiatives, develop strategies and deliver productive solutions.
• Ability to analyze and interpret information and data and provide relevant feedback for action.
• Bachelor’s Degree from an accredited university or college in a relevant field of study and five (5) years of relevant experience, to include three (3) years of supervisory experience.
• Additional relevant experience in a similar capacity may be considered in lieu of required education.
• Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Advises, guides and mentors staff on the delivery of services to customers and provides support, technical assistance and training as appropriate.
• Responsible for the preparation, design and implementation of budget.
• Evaluates the service delivery system and develops procedures to improve service delivery and outcomes.
• Aligns service delivery programs to the unique needs of dislocated workers impacted by workforce reductions, layoffs or downsizing with rapid response services.
• Performs other related duties as assigned.

Benefits

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees