Business Services Representative

Health Solutions West•Grand Junction, CO

8d•$18•Onsite

About The Position

As the first point of contact for clients calling Mind Springs, the Patient Representative provides a broad range of customer services skills that support clients and community partners. Provides navigation for incoming customer calls to obtain appropriate services. Provides consistent, quality customer service to consumers and staff of both the local office and rural offices within the Mind Springs Health organization. Ensures all client PHI (Protected Health Information) is handled in accordance with HIPAA regulations. Supports all activities essential to efficient, daily office operations.

Requirements

High School graduate or equivalent
three (3) years previous office or call center experience preferred
strong computer and customer service skills in a business setting required
Working knowledge of Windows based computer applications to include Microsoft Word, Microsoft Excel, Microsoft Outlook, and Internet access.
Ability to operate standard office equipment including calculator, copy machine, fax and multi-line telephone.
Interpersonal and communication skills to develop and maintain effective working relationships with all personnel.
Ability to organize and prioritize workload in a sometimes hectic environment with frequent interruptions, including screening calls on an emergency mental health crisis telephone.
Must be able to work with co-workers who are not located in the same physical building.
Ability to learn through teleconferencing and web-based demonstrations.
Ability to make sound decisions in the absence of supervision.
Ability to organize and prioritize work assignments with moderate supervision.