Business Services Relationship Manager

VANTAGE CREDIT UNION•Weldon Spring, MO

13h•$75,000 - $80,000•Onsite

About The Position

JOB FUNCTIONS BUSINESS DEVELOPMENT & RELATIONSHIP MANAGEMENT Serve as the primary point of contact for business clients seeking deposit and lending solutions. Proactively identify and engage local businesses to promote deposit products, treasury services, merchant services and cross-sell business deposit accounts, debit cards, online banking, and lending services. Cross-sell and refer members / potential members to internal credit union business partners. Refer business owners to branch staff for account opening and onboarding support. Maintain a solid understanding of local economic factors impacting local businesses and provide feedback to lending leadership. Conduct outside sales calls and participate in community networking events to generate leads and deepen relationships. LOAN ORIGINATION & DOCUMENTATION Collect and review business loan applications and supporting documentation. Coordinate with underwriting and credit teams to ensure timely and accurate loan assessments. Close and book loans, ensuring all documentation is complete and compliant. Monitor loan covenants and perform annual reviews as needed. BRANCH SUPPORT & TRAINING Provide ongoing training to branch staff on business referral opportunities and services including account setup, documentation requirements, and product features. Function as a resource for branch staff on business documents, signing authority, check endorsements, and general procedures. Troubleshoot issues related to online banking, remote deposit capture, and ACH origination. RISK & COMPLIANCE COORDINATION Collaborate with Risk Management to resolve fraud cases and ensure timely communication of compliance updates to branches. Ensure adherence to lending laws, internal policies, and regulatory guidelines.

Requirements

Relationship management and consultative selling
Business financial analysis and credit evaluation
Training and coaching branch staff
Problem-solving and operational troubleshooting
Compliance awareness and risk mitigation
Bachelor’s degree in Business Administration, Finance, or related field preferred.
3-5 years of experience in business banking, commercial lending, or financial services.
Strong interpersonal and communication skills with a customer-first mindset.
Proven ability to meet sales targets and manage client relationships.
Familiarity with loan documentation platforms and core banking systems.

Nice To Haves

Knowledge of ACH origination and remote deposit capture is a plus.

Responsibilities

Serve as the primary point of contact for business clients seeking deposit and lending solutions.
Proactively identify and engage local businesses to promote deposit products, treasury services, merchant services and cross-sell business deposit accounts, debit cards, online banking, and lending services.
Cross-sell and refer members / potential members to internal credit union business partners.
Refer business owners to branch staff for account opening and onboarding support.
Maintain a solid understanding of local economic factors impacting local businesses and provide feedback to lending leadership.
Conduct outside sales calls and participate in community networking events to generate leads and deepen relationships.
Collect and review business loan applications and supporting documentation.
Coordinate with underwriting and credit teams to ensure timely and accurate loan assessments.
Close and book loans, ensuring all documentation is complete and compliant.
Monitor loan covenants and perform annual reviews as needed.
Provide ongoing training to branch staff on business referral opportunities and services including account setup, documentation requirements, and product features.
Function as a resource for branch staff on business documents, signing authority, check endorsements, and general procedures.
Troubleshoot issues related to online banking, remote deposit capture, and ACH origination.
Collaborate with Risk Management to resolve fraud cases and ensure timely communication of compliance updates to branches.
Ensure adherence to lending laws, internal policies, and regulatory guidelines.