Business Services Manager- ONSITE ONLY

Equus•Brooklyn, NY

10h•Onsite

About The Position

The Business Services Manager oversees employer outreach and partnerships to expand job and training opportunities for WeCARE participants. The role guides staff performance and ensures employer needs and accommodations are integrated into service delivery. Coordinate resources to expand and optimize employment and vocational rehabilitation opportunities for customers. Lead employer outreach efforts and guide the outreach activities of Business Services staff. Communicate employer needs effectively, ensuring accommodations are incorporated to maximize customer employment opportunities. Develop innovative strategies to build and strengthen partnerships with employers, community groups, faith-based organizations, non-profits, and government agencies. Actively participate in chambers of commerce, economic development organizations, and other employer-focused community groups to promote WeCARE services. Engage community and business leaders to increase awareness of the WeCARE program and expand hiring opportunities. Maintain ongoing employer follow-up to assess satisfaction and implement quality improvement strategies. Set employment-related goals for staff; monitor performance and provide coaching to ensure progress toward outcomes. Track and report unit productivity, analyze performance data, and develop improvement plans when needed.

Requirements

Bachelor’s degree in Business Administration, Social Services, or a related field, and 3–5 years of experience in workforce development, training, education, or career development; or an equivalent combination of education and experience.
At least four years of management and supervisory experience.
Experience supporting customers in gaining employment, ideally in workforce development programs.
Proven ability to work in a performance-driven environment using data analytics to improve processes and outcomes.
Strong team management, coaching, and continuous improvement skills using process and data analysis.
Knowledge of publicly funded programs preferred.
Understanding of reasonable accommodations and how to apply them in employment settings.
Knowledge of federal, state, and local laws relevant to program compliance.
Proficiency with electronic systems and databases required.
An essential part of your position requires a high level of in-person client engagement.  This position will be expected to regularly meet with clients and/or community members face-to-face, either on site and/or at designated locations to foster trust, drive strategic conversations, and deliver exceptional service.
This is not a remote and/or behind the scenes role.
This is a full-time, in-person position, and hours of work and days are typically Monday through Friday, 8:00 a.m. to 5 p.m. but will be determined by your supervisor.

Nice To Haves

Experience with motivational interviewing or care management models preferred.
Bilingual or multilingual skills preferred.

Responsibilities

Oversee employer outreach and partnerships to expand job and training opportunities for WeCARE participants.
Guide staff performance and ensures employer needs and accommodations are integrated into service delivery.
Coordinate resources to expand and optimize employment and vocational rehabilitation opportunities for customers.
Lead employer outreach efforts and guide the outreach activities of Business Services staff.
Communicate employer needs effectively, ensuring accommodations are incorporated to maximize customer employment opportunities.
Develop innovative strategies to build and strengthen partnerships with employers, community groups, faith-based organizations, non-profits, and government agencies.
Actively participate in chambers of commerce, economic development organizations, and other employer-focused community groups to promote WeCARE services.
Engage community and business leaders to increase awareness of the WeCARE program and expand hiring opportunities.
Maintain ongoing employer follow-up to assess satisfaction and implement quality improvement strategies.
Set employment-related goals for staff; monitor performance and provide coaching to ensure progress toward outcomes.
Track and report unit productivity, analyze performance data, and develop improvement plans when needed.