Business Services Manager

Career Team • Metairie, LA

4d • $50,000 - $54,000 • Onsite

About The Position

Career TEAM is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career TEAM, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here. Career TEAM is looking to hire a Business Services Manager who will be responsible for promoting job search participants to the employer community and liaising with employers to obtain job leads and identify jobs. This includes working closely with the job search facilitators to ensure the service reflects participants' needs, abilities, and employment goals. This position is expected to be 70% onsite. The selected candidate will be required to work both on and offsite in the Jefferson Parish area. Bilingual in English and Spanish is preferred. The Business Services Manager is an integral part of our team and will assist us with our mission of accelerating the human condition! Career Team also offers a competitive package including : 401k with a generous employer match; medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans; disability insurance; and supplemental insurance Your Impact on Career TEAM’s Success : Identify and develop job opportunities for a diverse population of Job Seekers Determine education and skill requirements and employer expectations of Job Seekers Collaborate with Career Advisors to screen Job Seekers referred for job placement to determine skills, abilities, and job goals Match Job Seekers with job openings and refer them to employing organizations for an interview Establish ongoing relationships with employers. Follow up during and after job placement activities to ensure employer satisfaction Provide effective employment solutions to fill vacancies, including promoting and developing on-the-job training (OJT) and/or Transitional Job/Work Experience opportunities. Facilitate and track employer OJT/Work Experience orientation, agreements, and required documents. Assist employers with the completion of OJT invoices and the collection of time sheets and paystubs to ensure reimbursements and transitional employees are paid accurately and timely. Document in the state system case notes and participant as it relates to employer interactions, OJ,T and/or Transitional Job/Work Experience outcomes. Outreach and recruit new employer candidates to join the One Stop system, documenting employer services provided in the Business Services system. Request additional and/or targeted support activities as needed Maintain job and employer data banks of information Knowledge about the local region and relevant partners Maintain employer records related to job opportunities, placement activities, and participant job retention Utilize internet/social media resources to identify job trends, active sectors, and candidate employers Develops and maintains effective working relationships with all project team members, employers, and community partners Prepare and present report on activities and accomplishments during team conference Design, plan, and conduct job fairs and other initiatives to enable the exposure of Job Seekers to organizations with current and future job opportunities Approach each day and task with a “ZAG” mindset Other duties and projects as needed for the success of the program

Requirements

• Bachelor's Degree from an accredited college or university, or equivalent experience
• Bilingual or multilingual in English and Spanish is highly preferred
• Ability to speak and write Spanish
• Experience in public relations and in technical writing
• Experience in Career Services and Recruiting
• Experience with training and coaching in a performance-based environment
• Working knowledge of WIOA, Choices, SNAP, NCP, and all applicable local Workforce Service programs
• Astounding ability to multitask and be proactive
• Experience in job placement in either private or public agencies within the last four years
• Experience working with at-risk populations
• Ability to establish and maintain effective working relationships with employer representatives and Job Seekers
• Familiarity with applicable federal, state, and local laws and regulations
• Ability to work in a variety of settings with culturally diverse customer bases, with the ability to be culturally sensitive
• Excellent interpersonal skills with the ability to effectively engage a diverse audience in verbal and written formats
• Ability to work independently with minimal supervision and effectively as part of a team
• Exceptional time management skills to meet deadlines and work under pressure
• Excellent verbal and written communication skills
• A Valid Driver’s License

Responsibilities

• Identify and develop job opportunities for a diverse population of Job Seekers
• Determine education and skill requirements and employer expectations of Job Seekers
• Collaborate with Career Advisors to screen Job Seekers referred for job placement to determine skills, abilities, and job goals
• Match Job Seekers with job openings and refer them to employing organizations for an interview
• Establish ongoing relationships with employers.
• Follow up during and after job placement activities to ensure employer satisfaction
• Provide effective employment solutions to fill vacancies, including promoting and developing on-the-job training (OJT) and/or Transitional Job/Work Experience opportunities.
• Facilitate and track employer OJT/Work Experience orientation, agreements, and required documents.
• Assist employers with the completion of OJT invoices and the collection of time sheets and paystubs to ensure reimbursements and transitional employees are paid accurately and timely.
• Document in the state system case notes and participant as it relates to employer interactions, OJ,T and/or Transitional Job/Work Experience outcomes.
• Outreach and recruit new employer candidates to join the One Stop system, documenting employer services provided in the Business Services system.
• Request additional and/or targeted support activities as needed
• Maintain job and employer data banks of information
• Knowledge about the local region and relevant partners
• Maintain employer records related to job opportunities, placement activities, and participant job retention
• Utilize internet/social media resources to identify job trends, active sectors, and candidate employers
• Develops and maintains effective working relationships with all project team members, employers, and community partners
• Prepare and present report on activities and accomplishments during team conference
• Design, plan, and conduct job fairs and other initiatives to enable the exposure of Job Seekers to organizations with current and future job opportunities
• Approach each day and task with a “ZAG” mindset
• Other duties and projects as needed for the success of the program

Benefits

• 401k with a generous employer match
• medical, dental, and vision insurance with an employee-sponsored HSA on any qualifying plans
• disability insurance
• supplemental insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 101-250 employees