Business Service Representative - Central Office

Gateway Community Action Agency•West Liberty, KY

About The Position

The position of Business Services Representative will execute EKCEP’s Business Services Model and WIOA policies. This position facilitates communication between EKCEP Business Services Director, workforce partners and employers as it pertains to Business Services projects, services and activities. The BSR (Business Service Representative) works to assist employers with their needs as it pertains to recruitment of new employees and/or retention. The BSR will work with community leaders, economic development, regional business service team members and market employer services in their applicable areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Bachelor’s Degree or previous experience in workforce development or related field
Valid Kentucky driver’s license, reliable transportation, satisfactory criminal background and physical examination.
Pass a pre-employment drug test and random drug testing as required.
State required minimum vehicle liability insurance and uninsured motorist insurance.
Any/all other testing or applicable checks required by local, state, or federal law.

Nice To Haves

Graduate of an accredited college or university with a Bachelor’s Degree in Business, or a related area, with supporting and appropriate work experience is preferred.
Related work experience may be substituted for required education on a two to one ratio (two years of related work experience to one year of education.)

Responsibilities

Developing solutions with employers to support hiring and training activities
Hosting Job Fairs for employers to assist in finding potential employees
Consulting with Business Services Director when funded services such as On the Job Training, Customized Training, Incumbent Worker Training, Internships, etc. are identified as solutions to employer needs
Stays up to date on local labor market and trends
Attends local Chambers of Commerce, Rotary or any other civic organization meetings in their designated area(s)
Maintains documentation of all employer services in the EKCEP Business Services Database
Maintains a current knowledge of the agency’s programs, objectives, and strategies
Communicates with internal staff of opportunities available to job seekers
Attending local, and/or state meetings as required.
Up date the Job Board
Seeks ways to enhance the learning experience. Ensures that content is current, and that activities are engaging and effective.
Makes suggestions for increasing the effectiveness of changes.
Identifies a set of features, parameters or considerations to take into account in analyzing a situation or making a decision
Provides information on a timely basis and in a usable form to others who need to act on it.
Uses appropriate methods and flexible interpersonal style and coaching to develop others’ capabilities.
Keeps people informed and up-to-date.
Knows that listening is essential to understanding
Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.
Enthusiastically works with clients and employees at all levels, capitalizing on their strengths.
Follows through on commitments
Works to develop and maintain positive working relationships with co-workers by being punctual, keeping personal telephone calls to a minimum, and maintaining a pleasant work attitude.