Business Service Representative

AM Leonard•Piqua, OH

10d•$17•Onsite

About The Position

About Us: A.M. Leonard is a leader in the horticultural tool and supply industry, dedicated to providing quality products and exceptional customer service. With over a century of experience, we are committed to innovative solutions that help our customers succeed. We are looking for an enthusiastic and driven Business Service Representative to join our team and contribute to our growing success in the horticultural industry. Hourly Rate: $17.00 + Monthly & Quarterly Bonus Opportunities Overview Join a growing team where your voice and relationship-building skills truly matter. As a Business Development Representative, you'll be the personal connection behind A.M. Leonard’s marketing efforts—bridging digital campaigns with real human engagement. Your work helps customers feel supported, understood, and confident in choosing us over online-only competitors. This role is ideal for someone who enjoys learning about the industry, conversations, values customer relationships, and wants to play a key part in driving business growth.

Responsibilities

Marketing Support & Lead Development Engage prospects through outbound calls that complement digital marketing campaigns
Quickly follow up with marketing-qualified leads to keep momentum moving
Reach out to existing customers with warm, timely conversations about seasonal products and promotions
Provide a personal touch to email marketing with targeted follow-up calls
Share customer insights to help shape future marketing strategies
Introduce and promote the Pro+ business rewards program
Track lead quality and campaign results to help the team continuously improve
Customer Relationship Building Create meaningful, positive customer interactions that elevate their experience
Have consultative conversations to understand customers’ needs and challenges
Recommend products and solutions that support their seasonal planning
Build rapport with small to mid-size businesses that value regular personal contact
Serve as a knowledgeable resource by answering questions and offering expert guidance
Represent A.M. Leonard’s commitment to exceptional service in every interaction
Order Support & Account Maintenance Accurately process inbound orders and assist with customer inquiries
Route complex issues to the proper departments when needed
Update customer records with accurate and helpful information
Assist with account setup, Pro+ enrollment, and basic troubleshooting
Support the team during peak seasons with order processing and customer communication
Marketing Support & Outreach Lead Follow-Up: Contact marketing-qualified leads within 24–48 hours
Campaign Completion: Execute outbound marketing campaigns on schedule

Benefits

We offer a high deductible health plan (HDHP), dental, and vision insurance.
We contribute $60 per month to enrolled employees’ HSA accounts.
Employees and their dependents who are enrolled in our HDHP also have access to our employee health clinic where they can access healthcare for well and sick visits, immunizations, lab services, and more at no cost.
Employees not enrolled in our HDHP can still have access to our employee health clinic for just $20 per paycheck.
There are also prescriptions available through this clinic at no cost.
Employees can also access quick, convenient, and no-cost healthcare in the comfort of their homes 24/7 through our telemedicine partner.
Employees also receive life insurance and short-term disability at no cost, and they have the option to purchase increased coverage through payroll deductions.
We also offer long term disability, various Aflac plans, and a 401k plan with matching.
Employees receive paid time off from day one, including 80 hours of vacation time (prorated based on the start date for the first year) and 40 hours of personal time.
After the first full year of employment, eight additional hours of vacation are granted annually.
Employees also enjoy the use of our free onsite gym and product discounts on our wide selection of horticultural tools and equipment.