Business Program Manager

PECO•Philadelphia, PA

4d•$72,000 - $99,000

About The Position

PRIMARY PURPOSE OF POSITION Support the development, implementation, and evaluation of team projects or programs, including process improvements. Assist in developing business plans, project charters, and performance metrics in support of business objectives. Perform various assignments including requests for financial and operational reports, data analysis, and/or performance measurement. Coordinate quality assurance and/or change management activities with internal and external personnel. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Requirements

Bachelor's degree in a business or S.T.E.M. field with 2 - 4 years related business experience OR in lieu of bachelor's degree, High School diploma and 3 6 years related business experience.
General understanding of applicable standards, methods, processes and practices, business fundamentals, and performance metrics in the specific functional area supported by this position (e.g., electric or gas operations, customer service, transmission and substation, distribution system operations, regulatory and external affairs).
Strong proficiency in standard software applications (e.g., Microsoft Project, Visio, Excel, & PowerPoint), and relevant specialized business applications (e.g., project portfolio management, requirements/test management, CIS/CRM, customer self-service, telephony, EPS, EAM, work management, & outage management) to support business needs.
Demonstrated business acumen with general problem solving and analytical/financial skills and a willingness to accept increased responsibilities.
Demonstrated ability to establish trust, meet deadlines, communicate effectively, and accept accountability of multiple tasks.
Customer driven with demonstrated good written and oral communication skills.

Nice To Haves

MBA or Master's degree in a business or S.T.E.M. field.
General knowledge of the practices, procedures and principles of project management.
Certification as : Certified Associate in Project Mgmt (CAPM) OR Project Management Professional (PMP) OR Six Sigma Black Belt
Demonstrated general analytical skills for project evaluation including analysis of projects with economic, financial, risk and decision analysis. Skilled in business case development.

Responsibilities

Support development, implementation, and evaluation of projects, programs, and/or business initiatives. Provide requirements analysis, performance measurement, and quality assurance. Manage scope, schedule, and budget for organizational projects and programs. (20%)
Report on process/project/initiative assignments. Perform monitoring and reporting of results. Prepare, review, and analyze reports, controls, and other financial & operational information for specific projects and initiatives. (20%)
Coordinate work plans to implement corrective actions that are identified as a result of performance assessment. (10%)
Support the establishment of business plans and objectives. Coordinate with stakeholders on the development of business cases and prioritization of deliverables. (10%)
Lead or support change management activities for projects, programs, and initiatives. Develop and implement training of employees and external personnel for new processes and procedures. Develop and implement effective business readiness procedures. (10%)
Participate in process improvement task forces. Provide benchmarking analysis. Prepare status reports to leadership. (10%)
Understand business processes and provide guidance for end users. Provide day-to-day client support and conduct diagnostics as necessary to ensure optimal performance. Assist other personnel with responses to internal and external inquiries. (20%)

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $72,000.00/Yr. – $99,000.00/Yr.
Annual Bonus for eligible positions: 10%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more