Business Program Manager - Responsible Business Practices

Microsoft•Redmond, WA

About The Position

The Corporate External and Legal Affairs (CELA) organization is seeking a Business Program Manager to support Microsoft’s Responsible Business Practices team within Tech for Society. This role owns the execution of cross-functional programs that support regulatory and voluntary human rights and supply chain reporting. Operating in a highly ambiguous environment, this role is responsible for translating strategy into clear operating rhythms and partnering across legal, policy, product, engineering, supply chain, procurement, and sales teams to coordinate and synthesize data and narrative inputs supporting Microsoft’s supply chain due diligence and human rights reporting and comms programs, including engagement with external stakeholders to support credible, accountable disclosures. This role is expected to work in an AI-first way, using AI agents and analysis tools to accelerate research, synthesize stakeholder inputs, automate reporting workflows, and surface insights across complex datasets. The ideal candidate treats AI as a core work partner, not an optional productivity add-on.

Requirements

Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement
OR equivalent experience.
5+ years of experience in program management, business operations, or a related role driving complex, cross‑functional initiatives.
Demonstrated knowledge of ESG reporting, assessment frameworks, and governance disclosures.
Proven ability to operate independently in ambiguous environments and deliver results with limited direction.
Exceptional written and verbal communication skills, including experience influencing executive and cross-functional stakeholders.
Demonstrated ability to use data and metrics to drive decisions and execution.
Proficiency with Microsoft tools (e.g., Teams, Outlook, Excel, PowerPoint).

Nice To Haves

Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement
OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement
OR equivalent experience.
Experience designing operating models or governance structures in large, matrixed organizations.
Background working in regulated, compliance‑oriented, or risk‑sensitive environments.

Responsibilities

Own end-to-end execution of Environmental, Social, Governance (ESG) assessments, supply chain and human rights transparency reporting, and team communications, leveraging AI agents to automate data collection, track regulatory updates, and draft initial reporting frameworks for human review.
Use AI tools to scan and analyze external benchmarks, peer disclosures, and stakeholder feedback at scale, identifying opportunities to integrate learnings from assessments and stakeholder engagements into reporting and transparency initiatives.
Establish and maintain operating rhythms (cadences, reviews, comms) that provide visibility, accountability, and momentum.
Deploy AI-powered analysis tools to synthesize inputs across legal, supply chain, and policy teams, and generate structured insights for reporting cycles.
Proactively identify risks, dependencies, and tradeoffs; drive mitigation plans and course corrections to ensure successful outcomes.
Build and iterate on AI-assisted workflows and agent-enabled processes that reduce manual effort and increase reporting consistency, designing scalable, repeatable approaches that enable consistent program execution across teams.
Develop and execute landing plans and communication strategies in support of the RBP narrative tailored to diverse audiences.
Use AI-powered dashboards, agents, and analysis tools to monitor program health, identify gaps, and generate recommendations, freeing human capacity for higher-order judgment and stakeholder engagement.
Apply systems thinking to connect workstreams, anticipate downstream impacts, and optimize overall program effectiveness.
Partner with cross‑functional teams (e.g., legal, supply chain, , policy, operations, sales) to align priorities, roles, and shared outcomes related to human rights and supply chain reporting and transparency initiatives.
Influence without authority by synthesizing complex inputs, creating clarity, and driving shared accountability.
Use AI tools to aggregate and summarize inputs from cross-functional partners, enabling faster synthesis and clearer communication to senior leaders.
Operate effectively in fast‑changing environments, adjusting plans and approaches as business needs evolve.
Regularly scan internal and external contexts to anticipate risks, opportunities, and areas for improvement.
Demonstrate resilience and sound judgment while navigating ambiguity and competing priorities.
Model AI-first working habits within the team, identifying opportunities to delegate research, drafting, and data analysis tasks to AI agents and coaching others to do the same.
Champion Microsoft’s culture and values by embedding integrity and respect for human rights into business decision‑making.
Promote transparency, accountability, and trust internally and externally.