Business Product Analyst III

Federal Express Corporation•Plano, TX

1d•$74,027 - $162,859

About The Position

Under limited supervision, define and clearly articulate requirements (user stories) and acceptance criteria (user cases). The Business Product Analyst III will work with our Business Partners to understand available applications and services and will assist the business in defining the FedEx Returns Technology Program Capabilities, Features, Objectives, and User Stories. The Business Product Analyst III would work with business partners and IT staff to gather and document requirements from multiple sources in compliance with SAFe and independently sort medium- to high-complexity business issues and recommend appropriate direction. The Analyst would analyze business processes, associate them with software capabilities, and develop and maintain business models that reflect current processes and business rules. The Returns Technology Platform is a top FedEx priority and a core enabler of eCommerce, retail, and global returns initiatives. Returns currently represent approximately $1.5B in annual revenue, with strong year-over-year growth projected. The platform supports major programs, including FedEx Easy Returns, Canada Returns, Global Returns, and Amazon Consolidated Returns, all of which are dependent on the successful execution of Returns Technology 2.0. This Product Owner role functions as the single point of accountability for translating business strategy into executable product work. Without a dedicated Product Owner–level analyst, the platform risks delivery delays, misaligned priorities, increased rework, and potential revenue loss during a critical launch and migration period.

Requirements

Bachelor's degree in computer science, engineering, or information systems or equivalent experience. Related experience may offset degree requirements and related education/degree may offset experience requirements.
Four (4) years equivalent work experience in information technology or engineering environment.
Communication skills.

Responsibilities

Owns the product vision and product backlog.
Builds and leverages solid working relationships with business and product.
Assists in the integration of programs across channels with internal partners and manages program effectiveness against target metrics.
Manages requirements and prioritization within the product backlog through business value Roi, alignment with product strategy, and resource capacity.
Perform other duties as assigned