Business Process Sr Professional - PNC

Fiserv•Berkeley Heights, NJ

1d•Onsite

About The Position

As a Business Process Senior Professional, you will serve as a sales process and merchant support partner for PNC, helping sales teams assess merchant needs, explain product capabilities, and resolve complex issues that affect the sales cycle and client experience. You will work closely with internal and external sales teams, merchants, product owners, and support partners to identify process gaps, improve sales enablement, and address escalations. Your work helps strengthen sales execution, improve merchant outcomes, and support growth in merchant services.

Requirements

5+ years of experience in business process analysis, sales support, sales operations, merchant services, or a related function within banking, payments, or financial services environments
Experience supporting sales processes from pre-sale consultation through merchant onboarding, issue resolution, and post-sale support
Experience troubleshooting operational or product issues, coordinating escalations, and driving resolution across cross-functional teams
Experience working with sales teams, merchants, and business partners to gather requirements, explain solutions, and improve process outcomes
Bachelor's Degree or equivalent combination of education, related experience and/or military experience

Nice To Haves

Experience supporting PNC or bank partner merchant services environments
Experience with Clover from Fiserv or commerce-related merchant solutions
Experience developing sales enablement materials, training content, or process documentation
Experience supporting escalations involving merchant onboarding, product fit, or technical issue resolution

Responsibilities

Partner with internal and external sales teams to support merchant discussions, assess business requirements, and explain product capabilities throughout the sales process
Serve as a subject matter resource for sales teams before and during the sales cycle to help identify merchant needs, address product fit questions, and improve sales readiness
Analyze sales and merchant feedback to identify trends, training opportunities, and process improvements that increase sales effectiveness and merchant satisfaction
Troubleshoot complex merchant and product issues that cannot be resolved through standard support channels and coordinate escalation to Tier 2, Tier 3, or product teams as needed
Act as an escalation point for sales and merchant issues, helping determine root cause, document findings, and drive resolution across business and technical partners
Work directly with product owners and internal stakeholders to communicate recurring issues, unmet merchant needs, and gaps in product or process performance
Support process improvement efforts related to sales enablement, merchant onboarding, issue resolution, and cross-functional handoffs
Prepare documentation, recommendations, and trend reporting to support leadership discussions, training needs, and operational decision-making

Benefits

Fuel Your Life program to support your physical, financial, social, and emotional well-being.
Paid holidays and generous time away policies.
No-cost mental health support through Employee Assistance Programs.
Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
Eight Employee Resource Groups to foster a collaborative culture and expand your network.
Unparalleled professional growth with training, development, and internal mobility opportunities.
Medical, dental, vision, life, and disability insurance options available from day one.
Retirement planning and discounted shares with the Employee Stock Purchase Plan.
Tuition assistance and reimbursement program.
Paid parental, caregiver, and military leave.