Business Process Specialist

DriveTime•Dallas, AZ

8d•Hybrid

About The Position

DriveTime Family of Brands includes in-house financing and servicing through Bridgecrest, which is one of the country’s leading financial servicing providers. Bridgecrest services roughly $17 billion in finance receivables for DriveTime and other third parties. We service auto loans across a wide credit spectrum with the intent of creating a strong path to vehicle ownership for our customers. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship now or in the future are not eligible for hire at this time. In long, our Business Process Specialist (Process Engineer) is responsible for: Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem Lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements. You will lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas Partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively. You will lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes Continuously identify and implement high leverage opportunities for process improvement. Lead large scale process improvement projects. Enable and facilitate many small scale ‘Kaizen - Special Ops’ continuous improvement projects across Operations. In situations (ex-A/B test or product launch) that require ‘non tech’ solution: plan, build and launch the manual process When new Tech releases impacts ‘Agent Operator’ components of process or impacts critical client requirements baked into the process, you will play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off. Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing We still love to maintain our scrappy start up culture. You will be required to be an individual contributor, a thought leader and an organization influencer You will lead the objective of periodically checking and verifying that the processes are working per intent. You will create a scalable and low-cost methodology for checking and verifying. You will explore modern technology and tools such as Speech to Text, Natural Language Processing, Adaptive Learning models to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement You will bring leadership skills to partner with the business to influence and strengthen QA template and QA processes Monitor for industry trends and institute these practices as necessary You will partner closely with our various stakeholders to ensure that as proAs a people leader, you will identify, coach and grow talent, who can be the next set of process managers to champion Process Management in the Organization.

Requirements

3+ years in a business process, operations excellence, or similar role
Process and analytical oriented, with skills across process, quality, statistics, technology and people management
Undergraduate degree in STEM
Excellent people influencing skills
Understanding of the Servicing and Collections policies as it relates to Financial services business
Excellent communication and presentation skills
Ability to manage multiple tasks and initiatives in a fast-paced culture
Proficient in Excel and basic data analytical tools in Excel
Intellectual curiosity
Passionate and goal-oriented
Killer analytical and reporting abilities
Master multi-tasker
Excellent verbal and written communication skills
A mind for the details

Nice To Haves

Lean, Six Sigma certification is a plus

Responsibilities

Responsible to design, manage, analyze, improve, and innovate on the 100+ processes we have in the Servicing ecosystem
Lead the objective of ensuring that the processes are well designed, and controls are built effectively to ensure that processes meet or exceed requirements.
Lead the design and management of Operational KPIs and provide monthly summary, trends to the Sr. Leadership team, which will include building, influencing and executing corrective/improvement ideas
Partner with and influence stakeholders across the organization, such as Operations, Product, and Technology to build and manage processes effectively.
Lead the agenda of building and institutionalizing a set of Process practices that have been declared as the essentials of a Process management culture at Bridgecrest
Be the Standard bearers for the process artifacts and hold process owners and managers in Operations responsible to keep it updated and to right quality standards
Manage the Policies and Standard Operating Procedures, including working with compliance to update it when business strategy or process changes
Continuously identify and implement high leverage opportunities for process improvement.
Lead large scale process improvement projects.
Enable and facilitate many small scale ‘Kaizen - Special Ops’ continuous improvement projects across Operations.
plan, build and launch the manual process
play the role of assessing the impact, designing the Ops solution, testing the solution implemented, managing Ops readiness, creating training materials as needed, communicating change and getting buy in from Ops leaders/Client managers and their sign off.
Constantly train, assist and audit process managers and owner practices who are managing the 100+ process across servicing
lead the objective of periodically checking and verifying that the processes are working per intent.
create a scalable and low-cost methodology for checking and verifying.
explore modern technology and tools such as Speech to Text, Natural Language Processing, Adaptive Learning models to build the Best-in-Class suite of tools that monitor the health of the processes across Bridgecrest and identify areas for improvement
bring leadership skills to partner with the business to influence and strengthen QA template and QA processes
Monitor for industry trends and institute these practices as necessary
partner closely with our various stakeholders to ensure that as proAs a people leader, you will identify, coach and grow talent, who can be the next set of process managers to champion Process Management in the Organization.

Benefits

Take a hybrid work approach, finding balance between the benefits of in-person and work-from-home environments. This position has an on-site expectation of a minimum of three days a week.
Medical, dental, and vision
401(K)
Company paid life insurance policy
Short and long-term disability coverage
Growth Opportunities
Tuition Reimbursement
Wellness Program
Gratitude is Green
Paid Time Off