Business Process Specialist

City of Austin•Austin, TX

8d•Onsite

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Job Description: Purpose: Under general supervision, this position performs professional level work involving research and analysis of a variety of routine/semi routine administrative and operational support duties in the area of project management, quality management, performance measurement, change management and business process improvement. Provides support and assistance to senior process consultants, auditors and team leaders. Position Overview: Under general direction, the Business Process Specialist/Consultant will provide operational and administrative support to the Risk Management team at Austin Water. This position will focus on improving operational efficiency, ensuring compliance with safety regulations, and mitigating potential risks to both employees and the community. The ideal candidate will have a strong understanding of process management, risk analysis, and safety standards, with the ability to work collaboratively with cross-functional teams. Working with Austin Water provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

Requirements

Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
Knowledge of research methodologies, cost/benefit analysis, statistics and financial modeling.
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
Knowledge of performance measures, quality improvement programs and project management methods.
Skill in oral and written communication using a variety of formats including: print communication, electronic format, presentations and telephonic.
Skill in using computers and related software applications.
Skill in data analysis and problem solving.
Ability to quickly recognize and analyze irregular data and situations.
Ability to work independently and with teams.
Graduation with a Bachelor’s degree from an accredited college or university with major coursework in a field related to the job, plus one (1) year experience related to the job.
Experience may be substituted for education up to a maximum of four (4) years.

Nice To Haves

Experience with safety incident data and safety metrics.
Experience managing large amounts of data and records while ensuring accuracy.
Experience with data analysis and reporting tools to monitor performance metrics.
Experience identifying opportunities for improvement and implementing best practices.
Experience identifying opportunities Experience with Power BI and SharePoint or similar software.
Advanced MS Office Suite knowledge to include (Word, Visio, and Excel).
Lean Six Sigma Experience developing, analyzing, tracking, and reporting performance metrics to support data-driven decision-making
Experience with complex timekeeping, including providing guidance on policies, verifying timecards, and entering payroll data into an automated timekeeping system such as UKG, PeopleSoft or Banner.
Proficiency with Microsoft Word, Excel, Outlook, Teams, SharePoint, and screen capture software, creating documentation (such as SOPs, operations manuals, etc.).
Experience using Adobe Acrobat, or similar, to create, edit and export PDF’s and create fillable forms.
Experience using the City of Austin’s AIMS or eCombs systems, ePRF, or other similar financial management software.
Ability to travel to more than one work location.

Responsibilities

Assists in planning, executing and closing projects in a variety of operational and/or administrative situations related to specific assignments/areas.
Develops and maintains databases to support data analysis and research findings for business projects.
Assists in preparation of recommendations for implementation of new or revised policies, procedures, and/or process changes/improvements.
Writes reports that summarize findings, data collection techniques, implementation options, etc.
Establishes project schedules using project planning software/tools, updates, and maintains project status reports.
Communicates project/process status.
Conducts research, analyzes trends, determines accuracy and relevancy of data/information, and uses sounds judgment to evaluate alternatives.
Facilitates and documents meetings, action items, and processes using flowcharting methodologies.
Maintains positive working relationships with managers, supervisors, employees and other stakeholders to gain their cooperation and support.