Business Process Reengineering and Performance Excellence Specialist

Leidos QTC Health Services•Reston, VA

About The Position

Do you crave a career that truly makes an impact in people’s lives? Do you thrive on problem-solving and finding solutions? Join a dedicated, tight-knit team that creates an immediate and meaningful impact every day. Leidos QTC Health Services is seeking a Business Process Reengineering and Performance Excellence Specialist to join our Transformation Team. You will drive organizational transformation by analyzing, redesigning, and optimizing business processes to improve efficiency, reduce costs, and enhance customer satisfaction. This role involves collaborating with cross-functional teams, identifying areas for improvement, and implementing innovative solutions to achieve strategic business objectives.

Requirements

Bachelor’s degree in Business Administration, Management, Engineering or related field with a minimum of 7 years of experience in a role leading organizational transformation and business process optimization. Equivalent experience and/or combination of education considered.
Proven track record of leading successful, large-scale process transformation initiatives.
Strong leadership credentials, good organizational skills, attention to detail and work well as a key member of a team often tasked to be highly responsive and agile to satisfy customer needs
Strong briefing skill with senior customers and C level leadership
Strong analytical and problem-solving skills.
Proficiency in process mapping and modeling tools
Knowledge of Lean, Six Sigma, or other process improvement methodologies.
Excellent project management skills, with experience using project management tools (Microsoft Visio, PowerBI, Excel, Word, Project, and PowerPoint)
Ability to manage multiple projects and priorities in a fast-paced environment.
Self-motivated and ability to work independently without extensive supervision.
Interpersonal and collaborative mindset.
Must be able to successfully pass National Agency Check and Inquiries (NACI) background investigation

Nice To Haves

PMP and/or CBPP certification.
Experience in the health care industry.

Responsibilities

Collaborate with senior leadership to align process improvement initiatives with organizational goals and strategies.
Execute comprehensive assessments of existing business processes to identify inefficiencies, bottlenecks, and areas for improvement.
Support the redesign of business processes through lean, standardized, and scalable solutions to improve efficiency, reduce costs, and enhance customer experience.
Map current-state processes and develop future-state process designs using tools like process flow diagrams and/or value stream mapping.
Manage end-to-end process reengineering projects, including scope, timelines, and deliverables.
Work closely with cross-functional teams, including VA, Occ Health, Commercial Services, Finance, HR, CTO, CIO, Enabling Operations, and Growth to implement process improvements
Develop and prioritize a roadmap for process reengineering projects ensuring process drives technology while aligning to strategic objectives.
Define key performance indicators (KPIs) to measure the success of reengineered processes.
Monitor and report on the impact of process changes, ensuring continuous improvement.
Working across programs ensuring standardization with processes, planning, tracking, and execution of complex tasking within technical, schedule, and budget constraints.
Identify opportunities for automation, digital transformation, and technology integration.
Maintain standards, templates and process governance for redesign efforts.
Develop and execute change management strategies to ensure successful adoption of new processes.
Communicate effectively with stakeholders to gain buy-in and address resistance to change.
Facilitate workshops, meetings, and training sessions to engage stakeholders and gather input.
Perform other duties and responsibilities as assigned