BUSINESS PROCESS MANAGER (HYBRID)

Compass Group•Charlotte, NC

22h•Hybrid

About The Position

As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.Job SummaryThe Business Process Manager is a key member of the Sales organization, responsible for supporting people-related processes that enable sales performance, productivity, and growth. Embedded within the Sales department, this role partners closely with Sales Leadership and Corporate Human Resources to ensure effective workforce planning, talent execution, performance processes, and employee experience across the Sales organization. This position serves as the primary liaison between Sales and HR, ensuring alignment with corporate policies while meeting the operational and strategic needs of a high-performing sales organization.

Requirements

Bachelor’s degree in Business Administration, Human Resources, or a related field
2–4 years of experience in People Operations, or a related role
Strong understanding of performance management, employment practices, and compensation concepts
Ability to operate effectively within a matrixed organization
Strong business and commercial acumen
Professional judgment and discretion
Stakeholder management and executive communication skills
Analytical mindset with attention to detail
Ability to work independently while aligning with corporate HR standards
Strong interpersonal and problem-solving skills

Nice To Haves

Professional HR certification a plus

Responsibilities

Partner with Sales Leadership to support organizational changes
Coordinate full-cycle hiring activities for Sales roles in collaboration with Corporate HR and Talent Acquisition
Oversee sales onboarding processes to ensure timely ramp-up
Assist with promotions, job changes, and compensation adjustments, within established frameworks
Ensure accurate execution of compensation-related processes, including assistance with offer letters for Sales employees
Serve as the first point of contact for people-related inquiries within Sales
Partner with Corporate HR on employee relations matters and policy interpretation
Manage the creation of consulting agreements, collaborating with Management and Legal
Ensure consistent application of corporate policies, employment practices, and compliance requirements
Maintain accurate employee data and documentation for Sales teams in HR systems
Support audits, reporting requirements, and process improvements
Manage Sales personnel assets, including company vehicles, laptops, mobile devices and related equipment
Coordinate asset tracking, transfer upgrades, and returns for new hires, role changes, and offboarding
Partner with IT, Fleet Management, and Finance to ensure timely provisioning and compliance with corporate standards
Maintain accurate asset records, inventories, and acknowledgements in designated systems
Serve as primary point of contact within Sales for asset-related questions and escalations