Business Process Intern (2026 Sumer Internship)
About The Position
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future. As a core component of Centralized Managed Support Operations (CMSO), the Design & Tools team drives strategic value by creating and maintaining cutting-edge service design and technology solutions. Our mission is to equip and optimize CMSO's and overall Global Services capabilities, ensuring they consistently deliver superior customer support.
Requirements
- Currently pursuing a degree in Information Science, Organizational Leadership, Business Administration, or a related field with an interest or concentration in business process is a plus.
- Must be able to work from home and an office
- Strong organizational and analytical skills with an attention to detail.
- Excellent written and verbal communication abilities.
- Ability to work collaboratively in a team environment and independently when necessary.
Nice To Haves
- Familiarity with customer service principles and practices is a plus.
Responsibilities
- Develop novel use(s) of AI to assist in business process creation, management, or use
- Assist in the development and maintenance of business process systems and databases to ensure timely and accurate information is available.
- Collaborate with cross-functional teams to identify, capture, and organize knowledge resources, including FAQs, troubleshooting guides, and best practices.
- Support the implementation and improvement of business process processes and procedures to enhance the efficiency of customer issue resolution.
- Work closely with support teams to identify process gaps and develop content to address those gaps. improvements and proactively address recurring issues.
- Provide customer service support as needed, including responding to customer inquiries, resolving issues, and escalating complex cases to appropriate teams.
- Other duties as assigned
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What This Job Offers
Career Level
Intern
Number of Employees
5,001-10,000 employees
