Business Process Consultant (Austin Budget and Organizational Excellence)

City of Austin•Austin, TX

5d•Hybrid

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. The Business Process Consultant is a key member of a dynamic team that helps improve the City of Austin's performance. This position advises the City's Executive Management Team, department directors, and other officials on matters related to strategic planning and organizational performance management. The consultant measures and analyzes performance to identify strategic and operational issues that impact City success, helping leaders solve complex problems and improve government performance. The position manages and supports Citywide planning, performance reporting, and data-driven performance review processes that strengthen program and service delivery. This is a highly visible position with meaningful impact across City government. Job Description: Purpose: Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review. Notes to Candidate: Position Overview: The Business Process Consultant is a key member of a dynamic team that helps improve the City of Austin’s performance. This position advises the City’s Executive Management Team, department directors, and other officials on matters related to strategic planning and organizational performance management. The consultant measures and analyzes performance to identify strategic and operational issues that impact City success, helping leaders solve complex problems and improve government performance. The position manages and supports Citywide planning, performance reporting, and data-driven performance review processes that strengthen program and service delivery. This is a highly visible position with meaningful impact across City government. Who We Are: Austin Budget and Organizational Excellence (BOE) aligns the Citywide strategic plan, budget, and strategic initiatives in a holistic, focused, and accountable framework to achieve organizational priorities. Our work ensures that the City allocates resources effectively, continuously assesses and improves performance, explores and integrates innovative approaches, and optimizes services for the benefit of all residents. This position is part of BOE’s Strategic Planning Team, which equips City leaders with the data, evidence, and practices necessary to make well-informed policy and budgeting decisions, improve organizational performance, foster transparency in how City government is performing, promote accountability for delivering results to Austinites, and enable a culture of continuous learning.

Requirements

Knowledge of business strategies, objectives, planning, development and management processes and process improvement
Knowledge of performance measures
Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
Skill in providing internal consulting services
Skill in project management methods
Skill in negotiation of projects and program initiatives
Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
Ability to look at situations systematically
Ability to work independently and with teams
Ability to understand, interpret and apply detailed and complex information
Ability to manage implementation of recommendations
Graduation with a Bachelors degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Nice To Haves

Experience facilitating the development of strategic and operational plans in public or non-profit organizations, including environmental assessments, goal and objective setting, and strategy development.
Experience facilitating the development of operational, customer experience, and outcome-oriented performance measures, as well as the establishment of performance targets.
Experience applying analytical methods - including comparative, trend, and variance analysis, as well as disaggregation of performance results - to generate actionable insights to inform policy and management decisions.
Experience designing charts, graphs, and dashboards that communicate organizational performance information to diverse audiences, including executives.
Experience producing organizational performance reports and data-driven presentations for diverse audiences, including executives.

Responsibilities

Leads multiple process improvement teams
Develops project work plans, project management and periodic assessment
Facilitates the development of stakeholder analysis and communication plans for process improvement teams
Identifies, collects, and researches to complete data analysis
Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
Develops and improves models and methodologies for the department
Reviews and critiques the work of functional team staff
Communicates project and program information to all levels of the organization