Business Process Consultant

EKC Advanced Electronics USA•Wimington, DE

About The Position

Are you looking to power the next leap in the exciting world of advanced electronics? Do you want to help solve problems that drive success in the rapidly evolving technology and connectivity landscape? Then bring your problem-solving, passion, and creativity to help us power the next leap in electronics. At Qnity , we’re more than a global leader in materials and solutions for advanced electronics and high-tech industries – we’re a tight-knit team that is motivated by new possibilities, and always up for a challenge. All our dedicated teams contribute to making cutting-edge technology possible. We value forward-thinking challengers, boundary-pushers, and diverse perspectives across all our departments, because we know we play a critical role in the world enabling faster progress for all. Learn how you can start or jumpstart your career with us. Job Description Summary The Customer Experience Organization is seeking a dynamic, motivated, and detail-oriented Business Process Consultant (BPC) to join our Enablement Team. This integral role will support our Order-to-Cash operations across the Americas and EMEA regions. As a trusted expert, you will leverage your extensive knowledge in SAP, SFDC, and eCommerce to provide invaluable support to our Customer Experience (CX) teams. Your mission: to identify, implement, and optimize best practices and processes that not only enhance operational efficiency but also elevate the overall customer experience. This role encompasses coaching, troubleshooting, and training of our Customer Service Teams, ensuring that they are equipped with the necessary skills to succeed.

Requirements

Proven experience or training in project management principles and methodologies.
Strong analytical thinking, problem-solving ability, and sound decision-making skills.
Resilience and exceptional communication are key to success in this role.
Comprehensive understanding of SAP architecture and its functionalities.
A proactive approach to identifying, developing, and institutionalizing best practices that meet evolving customer and business needs.
A demonstrated capability to manage multiple priorities, adapt to changing demands, and thrive in a fast-paced environment.
Proficient in multiple languages with the ability to effectively engage with a diverse range of stakeholders.
A Bachelor’s degree or equivalent professional experience.
5 – 10 years of experience working with various EDI interfaces and PI/PO, along with a strong understanding of Customer Experience roles and OTC processes.
Familiarity with middleware maps and guidance necessary for implementing e-commerce solutions within SAP systems.

Responsibilities

Problem Resolution: Tackle transactional and operational challenges in SAP systems by providing expert troubleshooting and escalation support for unresolved issues. Collaborate with Continuous Improvement Subject Matter Experts and IT Business Process Owners to ensure timely resolution.
ERP Integration: Champion the journey towards ERP integration and harmonization across various systems, ensuring seamless operations.
E-commerce Operations: Oversee daily E-commerce solutions (EDI & EDI Cloud, Order Capture, Portals, API). This includes verifying transmissions, ensuring compliance, conducting root cause analysis, and providing end-user support.
System Expertise: Utilize your deep knowledge of order-to-cash management to assist CX professionals in maximizing the value from SAP and other ERP platforms. You will have a pivotal role in the handling of invoicing, pricing, adjustments, reporting, complaint management, and delivery execution.
Process Enhancement: Collaborate with Customer Experience and Run & Maintain leaders to gather requirements and address queries, ensuring alignment with business objectives.
Continuous Improvement: Drive process and system enhancements while working alongside the Global Learning Leader to craft and deliver targeted training for the Customer Experience team.
Regional Best Practices: Identify and advocate for the adoption of best regional practices, training programs, and change management opportunities in collaboration with Continuous Improvement teams and leadership.