Business Process Consultant, Austin Capital Delivery Services

City of Austin • Austin, TX

2d • Hybrid

About The Position

Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review.

Requirements

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations
• Graduation with a Bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Nice To Haves

• Experience supporting or leading strategic planning, complex process improvement, and organizational change initiatives within large, public-sector or similarly complex organizations.
• Experience with leading Objectives and Key Results (OKR) framework or comparable performance management systems (Balanced Scorecard, Managing by Objectives, etc.), including implementation and adoption, goal development, progress tracking, and continuous improvement.
• Experience with facilitating executive-level meetings, cross-functional work sessions, and planning activities, and building trusted relationships with leaders to drive alignment and momentum.
• Experience developing and managing multiple, concurrent, cross-functional initiatives from concept through execution, including scope definition, risk management, and corrective action recommendations.
• Strong written and verbal communication skills, including preparing executive-level presentations and reports, synthesizing complex information, and providing clear, data-informed recommendations.
• Ability to travel to multiple sites as part of the regular job duties.

Responsibilities

• Leads multiple process improvement teams
• Develops project work plans, project management and periodic assessment
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams
• Identifies, collects, and researches to complete data analysis
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets
• Develops and improves models and methodologies for the department
• Reviews and critiques the work of functional team staff
• Communicates project and program information to all levels of the organization
• May provide leadership, work assignments, evaluation, training, and guidance to others.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Health and Wellness The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees