Business Process Consultant, Austin Capital Delivery Services

City of Austin • Austin, TX

8d • Hybrid

About The Position

JOIN THE CITY OF AUSTIN TEAM At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee. What Makes the City of Austin Special? Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation. Value and Innovation : Work in an environment where employees are valued and innovation thrives. Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits. Retirement Security: Plan for the future with the City of Austin Employees' Retirement System. Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure. Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support. Career Growth: Advance your skills and expertise with professional development and leadership opportunities. Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration. By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country. Purpose: Responsible for providing project support to Department Directors and the Department Executive Team. Provides consulting services to process leaders and team leaders. Analyzes, and presents alternatives, makes recommendations and provides assistance for resolving business and technical issues confronting process leaders and team leaders in the areas of planning, performance measurement, change management, and periodic assessment review. Position Overview: This position supports project managers by reviewing dashboards, validating project data, and helping ensure information accurately reflects project status. The role focuses on meeting with PMs, identifying gaps or issues in reported data, and coordinating follow ups to resolve administrative or process related roadblocks. As part of a growing project controls function on the owner’s side, this position helps strengthen project governance and improve the quality and consistency of project information.

Requirements

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement
• Knowledge of performance measures
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models
• Skill in communication in a variety of formats including print communication, electronic format, presentations and telephonic
• Skill in providing internal consulting services
• Skill in project management methods
• Skill in negotiation of projects and program initiatives
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders' expectations
• Ability to look at situations systematically
• Ability to work independently and with teams
• Ability to understand, interpret and apply detailed and complex information
• Ability to manage implementation of recommendations
• Graduation with a bachelor's degree from an accredited college or university with major coursework in a field related to the job, plus three (3) years experience related to the job.

Nice To Haves

• Experience supporting project managers by reviewing project dashboards, validating data accuracy, and identifying inconsistencies or missing information.
• Experience collaborating with project teams to discuss project status, ask clarifying questions, and confirm whether reported information aligns with actual project conditions.
• Experience following up on project action items, track outstanding tasks, and coordinating with internal groups to resolve administrative or process-related roadblocks.
• Experience supporting project lifecycle activities such as project initiation, funding setup, change management, and project closeout.
• Experience guiding Project Managers through the process of interpreting dashboards, understanding project expectations, and improving data quality.
• Ability to travel to multiple sites as part of the regular job duties.

Responsibilities

• Leads multiple process improvement teams.
• Develops project work plans, project management and periodic assessment.
• Facilitates the development of stakeholder analysis and communication plans for process improvement teams.
• Identifies, collects, and researches to complete data analysis.
• Makes recommendations to project teams and recommends organizational change utilizing appropriate talent.
• Advises process leaders and team leaders in defining/identifying key measurers and setting performance targets.
• Develops and improves models and methodologies for the department.
• Reviews and critiques the work of functional team staff.
• Communicates project and program information to all levels of the organization.
• May provide leadership, work assignments, evaluation, training, and guidance to others.

Benefits

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
• Health and Wellness The City of Austin is committed to providing cost-effective, sustainable benefits that assist employees in being physically and mentally healthy. For employees that are covered this includes low cost medical, dental, vision, paid leave time, a highly competitive retirement plan, training opportunities and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees