Business Process Analyst – Member Services

General Dynamics Information Technology

1d•$68,000 - $92,000•Remote

About The Position

At GDIT, people are our differentiator. We are seeking a Business Process Analyst to support the Member Services function of a federal limited healthcare program. Your work will strengthen the operational performance of a program serving a critical mission. The World Trade Center Health Program is a limited federal health program administered by the National Institute for Occupational Safety and Health, part of the Centers for Disease Control and Prevention in the U.S. Department of Health and Human Services. The Program provides no-cost medical monitoring and treatment for certified WTC-related health conditions to those directly affected by the 9/11 attacks in New York, the Pentagon, and in Shanksville, Pennsylvania.

Requirements

Strong analytical, critical thinking, and problem‑solving skills
Ability to work independently, adapt quickly, and manage multiple tasks
Understanding of organizational workflows, data flow, and process interdependencies
Excellent written and verbal communication skills
High attention to detail, accuracy, and consistency
Ability to obtain and maintain a Public Trust clearance
3 + years of related experience

Nice To Haves

Experience supporting federal health programs such as CDC, CMS, VA, or similar environments
Familiarity with the structure and operations of health plans or other Third‑Party Administrator (TPA) contracts

Responsibilities

Serve as a liaison between Member Services and cross‑functional program areas to improve workflows and operational effectiveness
Document future‑state workflows to support continuous improvement initiatives
Document, update, and maintain SOPs, job aids, business requirements, and process flow diagrams
Analyze operational trends, KPIs, and performance metrics to identify gaps and recommend improvements
Support the Member Services Lead with Client communications, reporting, presentations, and deliverables
Conduct root‑cause analysis on issues impacting quality, data integrity, or member experience
Participate in cross‑functional working groups and contribute analytical insights
Partner with technical teams to enhance tools, processes, and work products
Support change management activities including communication, training updates, and implementation planning

Benefits

401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays

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