Business Process Analyst

National Fire Protection Association•Quincy, MA

About The Position

The National Fire Protection Association’s mission is to help save lives and reduce loss with information, knowledge, and passion. Established in 1896, we are dedicated to the elimination of death, injury, and property and economic loss due to fire, electrical, and related hazards. The Association delivers information and knowledge through more than 300 consensus codes and standards, research, training, education, outreach and advocacy; and by partnering with others who share an interest in furthering the NFPA mission. To better meet the needs of those who rely on our information and knowledge to keep people and property safe, we are amidst a transformation to expand our influence and further our safety mission. We are becoming increasingly digital and global to grow, thrive, and save more lives from fire, electrical, and other hazards. To accomplish this, we need effective leaders at all levels of the Association who understand what we are striving for, why it is important, and how to execute our vision and who passionately want to see NFPA through this important stage. It is an exciting and empowering time to work at NFPA. NFPA is looking to add a Business Process Analyst to the Operations team! Job Overview: We are seeking a skilled and detail-oriented Business Process Analyst to join our team. The primary focus of this role will be to document, analyze, and improve existing business processes to enhance the NFPA customer and coworker experience through operational effectiveness. The ideal candidate will possess strong analytical skills, a solid understanding of business operations, and the ability to collaborate with cross-functional teams to identify areas for improvement.

Requirements

Bachelor’s degree in Business, Information Systems, or a related field.
3+ years of experience in business process analysis, process improvement, or a related role.
Proficiency in process mapping tools such as Visio, Lucidchart, Miro, or similar.
Strong analytical and problem-solving skills with the ability to interpret data and provide actionable insights.
Excellent communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.
Experience with Six Sigma, Lean methodologies, or similar process improvement frameworks.
Knowledge of business operations, systems, and workflows across various departments.

Nice To Haves

Certification in process improvement methodologies (e.g., Six Sigma, BPMN) is highly desirable.

Responsibilities

Process Documentation:
Document and map current business processes, workflows, and systems using various tools (e.g., flowcharts, process maps).
Develop detailed process documentation, including inputs, outputs, roles, responsibilities, and systems used.
Process Analysis:
Conduct thorough analysis of existing processes to identify inefficiencies, bottlenecks, and areas for improvement.
Analyze key performance indicators (KPIs) and metrics to assess the effectiveness of processes.
Collaborate with business units to gather requirements and understand current pain points or process gaps.
Process Improvement:
Develop recommendations for process improvements to enhance efficiency, reduce costs, and improve overall business performance.
Implement process changes in coordination with stakeholders and monitor results to ensure improvements are effective.
Work with IT and development teams to suggest automation opportunities where appropriate.
Stakeholder Collaboration:
Collaborate with cross-functional teams, including operations, finance, HR, IT, and others to ensure alignment on process improvement initiatives.
Lead workshops and meetings to discuss process improvements and ensure understanding of proposed changes.
Continuous Improvement:
Promote a culture of continuous improvement by identifying ongoing opportunities for process enhancements.
Stay updated on industry trends, best practices, and new technologies that may enhance business processes.