Business Process Analyst

CMA CGM•Norfolk, VA

23d

About The Position

The Business Process Analyst supports the design, analysis, and improvement of business processes to enhance efficiency, effectiveness, and service delivery. This role partners with cross-functional teams to identify opportunities, recommend solutions, and ensure alignment with organizational goals.

Requirements

Bachelor’s degree required
1–3 years of experience in process improvement, business analysis, or process design (or equivalent experience).
Strong understanding of process mapping, process improvement, and process engineering principles.
Proficiency with process improvement and statistical analysis tools and techniques.
Skilled in data analysis and the preparation of clear, actionable reports.
Effective facilitation, communication, and collaboration skills.
Strong analytical, critical thinking, and time management abilities.
Ability to work cross-functionally and influence without direct authority.
Proficiency with Microsoft Office Suite
Ability to maintain a strategic view while managing details.
Demonstrated ability to prioritize, delegate, and hold stakeholders accountable for deliverables.

Nice To Haves

Familiarity with IT concepts and systems development beneficial.
Experience with MS Project or similar project/time management software is a plus.

Responsibilities

Facilitate business process engineering and improvement projects from initiation to completion.
Map, document, and analyze business processes to identify inefficiencies and recommend solutions.
Apply process improvement models, tools, and methodologies to drive measurable results.
Identify root causes of operational challenges and propose corrective actions.
Define, implement, and monitor key process performance metrics.
Prepare clear, data-driven project deliverables such as progress updates, final reports, and analysis summaries.
Reengineer business processes to improve efficiency, accuracy, and customer satisfaction.
Develop and communicate business process rules for integration into systems solutions.
Apply project management methodologies to track progress and ensure timely milestone achievement.
Collaborate with internal teams to ensure process changes align with broader business operations.
Facilitate meetings, workshops, and project teams to achieve outcomes.
Provide influence and support to ensure adoption of process changes across departments.
Evaluate the potential impact of process improvement initiatives and recommend prioritization.
Ensure compliance with company policies and procedures.
Perform other duties as assigned by management.