Business Process Analyst 2

State of Ohio • Columbus, OH

6d • $41 - $60 • Onsite

About The Position

DCY is looking for a detail‑oriented and collaborative Business Process Analyst 2 to support the delivery of high‑quality technology solutions. In this role, you’ll work closely with business partners, technical teams, and end users to gather requirements, coordinate testing, and ensure solutions meet business needs. This position is ideal for someone who enjoys problem‑solving, facilitating communication, and improving processes across teams.

Requirements

• 60 mos. combined work experience in any combination of the following\: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of associate core program in computer science, information systems, or business administration; 42 mos. combined work experience in any combination of the following\: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of undergraduate core program in computer science, information systems, or business administration; 36 mos. combined work experience in any combination of the following\: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or equivalent of minimum class qualifications for employment noted above.
• Information Technology

Responsibilities

• Gather and analyze information from stakeholders, business owners, customers, and leadership to support IT solution development.
• Lead and coordinate User Acceptance Testing (UAT), including scheduling, environment readiness, stakeholder engagement, and issue tracking.
• Develop and maintain UAT test scripts, scenarios, and supporting documentation.
• Facilitate feedback sessions with end users to evaluate usability, functionality, and overall experience.
• Document business requirements and translate them into clear, actionable work items for technical teams.
• Create and maintain process flows, diagrams, and documentation to support testing and implementation.
• Validate final solutions against requirements and user expectations.
• Facilitate user groups, gather feedback, and recommend enhancements based on UAT outcomes.
• Serve as a liaison between business units, technical teams, end users, and vendors throughout the project lifecycle.
• Support pre‑ and post‑implementation activities, including training, documentation updates, and user support.
• Assist with risk and change management activities related to processes and system updates.
• Contribute to project planning, meeting facilitation, and requirements‑gathering efforts.
• Research emerging technologies and industry trends to support continuous improvement.
• Provide guidance and informal mentoring to peers and junior staff.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree