Business Process Analyst 2

Ohio Department of Administrative Services • Strongsville, OH

5h

About The Position

You are required to submit your resume as an attachment with your online employment application.
Responsibilities of the Business Process Analyst 2 include but are not limited to:
· Gathers and analyzes information and data, gathers and analyzes business requirements, recommends solutions, and performs user acceptance testing.
· Works closely with stakeholders such as Scratch-Off ticket and Draw game subject matter experts.
· Provides crucial support to various Ohio Lottery Commission Offices including Product Innovation, Finance, Sales, Racino Operations, and Marketing.
· Assists with gathering gaming system data and analytics.
· Assists in supporting the Internal Control System, balancing and reconciliation systems and Internal Agent Database.
· Supports the growing library of Scratch-Off and Draw Online games including:
o Scratch-Off game loads, verifications, and testing.
o Implements Draw games from initial specifications to product delivery, which also includes updates, promotional requests, and content verification.
o Reviews and verifies updates and communication methods for gaming system hardware, gaming terminals, and peripherals.
· Supports and tests a variety of cashing applications utilized by customers.
· Tracks and resolves gaming system vendor incidents.
· Develops project management skills.
· A solid knowledge and understanding of software development processes, procedures, user acceptance testing methods, and tools is important.
· Works as part of a team to accomplish goals and objectives.
· Learns and acquires new skills through attendance at trainings, workshops, and conferences.
· Assists in the mentoring of Business Process Analyst 1s.
· Performs other duties and works on special projects.
Job duty, knowledge, skill, and ability statements at a lower-level are understood to be able to be performed at any higher level.

Requirements

• 60 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• completion of associate core program in computer science, information systems, or business administration; 42 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• completion of undergraduate core program in computer science, information systems, or business administration; 36 months combined work experience in any combination of the following: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• equivalent of minimum class qualifications for employment noted above.
• Information Technology
• Software Development/Implementation
• Technical Documentation
• Systems Analysis
• Testing Procedures
• Analyzation
• Problem Solving
• Critical Thinking
• Teamwork
• A solid knowledge and understanding of software development processes, procedures, user acceptance testing methods, and tools is important.

Responsibilities

• Gathers and analyzes information and data, gathers and analyzes business requirements, recommends solutions, and performs user acceptance testing.
• Works closely with stakeholders such as Scratch-Off ticket and Draw game subject matter experts.
• Provides crucial support to various Ohio Lottery Commission Offices including Product Innovation, Finance, Sales, Racino Operations, and Marketing.
• Assists with gathering gaming system data and analytics.
• Assists in supporting the Internal Control System, balancing and reconciliation systems and Internal Agent Database.
• Supports the growing library of Scratch-Off and Draw Online games including Scratch-Off game loads, verifications, and testing; Implements Draw games from initial specifications to product delivery, which also includes updates, promotional requests, and content verification; Reviews and verifies updates and communication methods for gaming system hardware, gaming terminals, and peripherals.
• Supports and tests a variety of cashing applications utilized by customers.
• Tracks and resolves gaming system vendor incidents.
• Develops project management skills.
• Works as part of a team to accomplish goals and objectives.
• Learns and acquires new skills through attendance at trainings, workshops, and conferences.
• Assists in the mentoring of Business Process Analyst 1s.
• Performs other duties and works on special projects.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree