Business Process Analyst 1 - Project Management Office

State of Ohio • Columbus, OH

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About The Position

About Us: Investing in opportunities for Ohioans that work for every person and every family in every corner of our state is at the hallmark of Governor DeWine’s agenda for Ohio’s future. To ensure Ohio is “the best place to live, work, raise and family and start a business,” we must have strong schools, a great quality of life, and compassion for those who need our help. Ohio Department of Medicaid plays a unique and necessary role in supporting the governor’s vision. As the single state Medicaid agency responsible for administering high-quality, person-centric healthcare, the department is committed to supporting the health and wellbeing of nearly one in every four Ohioans served. We do so by: Delivering a personalized care experience to more than three million people served. Improving care for children and adults with complex behavioral health needs. Working collectively with our partners and providers to measurably strengthen wellness and health outcomes. Streamlining administrative burdens so doctors and healthcare providers have more time for patient care. Ensuring financial transparency and operational accountability across all Medicaid programs and services. The State of Ohio is a drug-free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting. The Ohio Department of Medicaid does not provide employment-based visa sponsorship. Compensation is as listed on the posting unless required by legislation or union contract. Travel required, as needed. Must provide own transportation. Or, in order to operate a state vehicle, you must have a valid driver's license from state of residence. Resumes and/or attachments are not reviewed. Therefore, please provide detail in the work experience section of your application. Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws. The Ohio Department of Medicaid (ODM) is seeking a Business Process Analyst to join our Project Delivery Team within the PMO, which manages enterprise-wide projects that drive strategic improvements and compliance with state and federal mandates. This position will collaborate with project managers, business owners, IT teams, and external stakeholders to document, assess, and enhance business processes and operational procedures. As a key contributor in ensuring successful project delivery, this position will provide thoughtful analysis, clear documentation, and process improvement support.

Requirements

• 36 mos. combined work experience in any combination of the following\: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of associate core program in computer science or information systems; 18 mos. combined work experience in any combination of the following\: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or completion of undergraduate core program in computer science, information systems, or business administration; 12 mos. combined work experience in any combination of the following\: creating and coordinating technical and business requirements for processes, projects and procedures, working with business users and technical staff to develop strategies and leading modification or creation of new systems for implementation of information technology solutions.
• Or equivalent of minimum class qualifications for employment noted above.
• Information Technology Technical Skills: Technical Documentation
• Project Management Professional Skills: Attention to Detail, Collaboration, Written Communication, Problem Solving

Responsibilities

• Supporting new Managed Care and Long-Term Care initiatives, Fiscal initiatives and processes, Legislative and Policy initiatives, and IT system processes through all phases of the project lifecycle.
• Collaborating with ODM staff, state agencies, MCOs, and vendors to deliver quality outcomes.
• Assisting with gathering and analyzing stakeholder input to define clear business and functional requirements.
• Documenting and analyzing current and future state workflows using process flowcharts.
• Assisting with identifying and recommending improvements to address business needs and enhance efficiency.
• Assisting in producing high-quality written content such as requirements, process models, and supporting documentation in alignment with the PMO Project Delivery framework.
• Participating in design sessions, SWOT analysis, UAT, and project reviews.
• Documenting tasks, timelines, and resource needs to support project schedules.

Benefits

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems ( such as OPERS, STRS, SERS, and HPRS ) & Optional Deferred Compensation ( Ohio Deferred Compensation )

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees