Business Optimization Analyst

Crisis24•Annapolis, MD

199d

About The Position

Join a dynamic and forward-thinking organization as a Business Optimization Analyst. This high-impact role offers the opportunity to work closely with executive leadership on strategic initiatives that shape the future of the company. You'll leverage cutting-edge AI tools, drive process improvements, and gain exposure to cross-functional projects that span the entire organization. This position requires a bachelor’s degree (MBA preferred), at least two years of relevant experience, proficiency in AI platforms, Microsoft Office, Power BI, and Salesforce CRM, along with strong communication, organizational skills, and the ability to manage multiple projects with discretion and confidentiality. This is an excellent opportunity for a motivated professional seeking meaningful growth, this position provides a clear path for advancement in a fast-paced, innovative environment.

Requirements

Bachelor’s degree in Business Administration, Finance, or a related field (MBA preferred).
2+ years of experience in a business analyst or similar role, with a strong emphasis on stakeholder engagement and relationship management
Advanced proficiency in AI platforms and Microsoft Office (Word, Excel, Outlook, Teams).
Strong skills in data visualization and reporting tools, especially Power BI.
Excellent written and verbal communication skills.
Exceptional attention to detail, organizational skills, and discretion.
Ability to manage multiple projects and adapt to changing priorities.
Familiarity with Salesforce CRM and related tools.
Self-starter with the ability to work independently and collaboratively.
Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

Responsibilities

Conduct data analysis to support strategic decision-making and organizational improvement.
Leverage AI tools to enhance efficiency and educate executive team members.
Design and implement reporting and analytics solutions, with a focus on data visualization.
Use tools like Power BI to create intuitive dashboards that highlight key business insights.
Identify and resolve process inefficiencies in collaboration with business and operations leaders.
Track and report on progress, risks, and deliverables for key initiatives.
Prepare executive-level materials including agendas, presentations, and background documents.
Support CEO Review meetings through material preparation, logistics coordination, and stakeholder engagement.
Facilitate meetings and communicate findings and recommendations effectively.
Manage administrative functions to ensure smooth operations within the President’s Office.
Maintain confidentiality and professionalism in handling sensitive information.
Provide after-hours support for urgent or time-sensitive matters as needed.