Business & Operations Support Specialist

Delta Dental of Kentucky, Inc•Louisville, KY

22d

About The Position

Delta Dental of Kentucky is seeking a dynamic individual to fill the position of Business & Operations Support Specialist for DDKY's enterprise system. Job Summary This position is responsible for assisting with end user production support, documentation, testing, and configuration of the system; assisting with business analyst functions such as needs assessment, planning, analysis, and implementation; supporting requests for new functionality; aiding in vendor communication; monitoring system processes.

Requirements

Position requires a bachelor’s degree in business or equivalent technical institute degree or significant or relevant on-the-job experience in lieu of degree.
Position requires the ability to work with business units to analyze, document, and make recommendations on process improvements
ability to map functional requirements for ES to vendor and internal system modifications
strong analytical and problem-solving skills with the ability to make timely and sound decisions
excellent verbal and written communications, presentation, and effective listening skills
strong meeting facilitation and communication skills working across all levels of the organization
ability to manage competing priorities in a complex environment
Position also requires proficiency in technology applications and tools, specifically Microsoft Office skills (Outlook, Word, Excel, PowerPoint, OneNote) and hosting online meetings with tools such as WebEx, GoToMeeting, Teams or Zoom.
Infrequent overnight travel may be required.

Nice To Haves

The preferred candidate will have a background of 3 or more years’ experience in insurance or healthcare, a background of business analysis and quality assurance testing.
Will accept any suitable combination of education, training or experience.

Responsibilities

Assist with troubleshooting and tracking of reported production support issues, including development, testing, and implementation of solutions
Establish a rapport with the internal business unit leaders and foster on-going communication regarding business needs to develop proactive solutions
Assist in system configuration and coordination of mass updates and change requirements
Participate in implementing SKYGEN Enterprise System (ES) quarterly releases, including coordination and/or execution of preliminary and detailed impact analysis of all system changes with business owners and IT
Assist with development of data/test scripts used for automated and manual testing scenarios for use in facilitation/execution of smoke testing, regression testing, and User Acceptance Testing (UAT) of ES releases
Triage and report issues found during release testing and ensure readiness for production
Triage work orders and change requests to determine necessary department specific system enhancements
Participate in organization-level strategic initiatives as well as operating system process-based initiatives
Facilitate custom solution delivery through regression tests, establishing plan for enhancement delivery and implementation
Further analyze system functionality and identify/recommend enhancements and/or process changes to accommodate future operational and product needs
Interact with process owners, business owners, and system users to translate business requirements into technical specifications
Facilitate updates to ES to accommodate required corporate policy and regulatory/global changes
Assist with management of defect management and coordination of deployment of solutions with ES vendor and internal resources
Assist with management of inventory of business process workflows, training catalogs, custom functionality, and test cases
Proactively anticipate problems and provide alternatives as needed
Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above