Business Operations Specialist

Mathematica Inc•Cambridge, MA

4d•$70,000 - $90,000

About The Position

Mathematica applies expertise at the intersection of data, methods, policy, and practice to improve well-being around the world. We collaborate closely with public- and private-sector partners to translate big questions into deep insights that improve programs, refine strategies, and enhance understanding using data science and analytics. Our work yields actionable information to guide decisions in wide-ranging policy areas, from health, education, early childhood, and family support to nutrition, employment, disability, and international development. Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned. As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength. You will also be part of an independent, employee-owned firm that is able to define and further our mission, enhance our quality and accountability, and steadily grow our financial strength. The Business Operations Specialist manages and improves core operational processes, governance workflows, and cross-functional initiatives that support effective program execution across the organization. This role owns key operational functions—including project review (PR) processes, scheduling coordination, and documentation management—while identifying opportunities to improve efficiency, consistency, and data quality. The Specialist works across teams to align stakeholders, streamline workflows, and implement scalable solutions, including process improvements and workflow automation. The role also supports Client Experience (CX) initiatives and performance measurement efforts, including KPI development and reporting, to enhance organizational insight and continuous improvement.

Requirements

Bachelor’s degree (BA/BS) required; equivalent combinations of education and relevant work experience will be considered
3–5 years of experience in business operations, project operations, or a related field
Proficiency in Microsoft Office Suite, including Excel, PowerPoint, Word, Outlook, and SharePoint
Experience with workflow automation tools (e.g., Power Automate)
Demonstrated experience in process documentation and workflow design
Familiarity with data analysis, KPI reporting, and performance measurement
Experience supporting Client Experience (CX) programs, including survey tools, response analysis, and feedback synthesis
Strong written communication skills, with experience developing training materials, operational documentation, and stakeholder communications
Ability to synthesize complex information into clear, actionable insights
Periodic travel to the Mathematica Princeton, NJ or Washington, DC office may be required.

Responsibilities

Lead coordination and execution of project review (PR) processes across initiatives, ensuring alignment of timelines, materials, and stakeholder participation
Serve as the central point of contact for PR-related coordination, communication, and issue resolution
Monitor and resolve operational issues (e.g., support tickets), escalating risks and recommending solutions as needed
Maintain governance workflows and ensure consistency and compliance across operational processes
Support the development and delivery of Client Experience (CX) initiatives, including survey deployment, response tracking, and data management
Analyze CX data and operational metrics to identify trends, risks, and opportunities for improvement
Contribute to the development of CX-related materials, including training content, communications, and documentation
Translate CX insights into actionable process and operational improvements
Support the development and refinement of key performance indicators (KPIs) across Business Operations, including risk management and client experience metrics
Compile, maintain, and report on KPIs to support leadership visibility and decision-making
Ensure consistency and standardization of KPI definitions, data sources, and reporting processes
Identify opportunities to enhance performance measurement and reporting efficiency
Develop, maintain, and optimize schedules across initiatives and operational workflows, aligning priorities, timelines, and resource availability
Identify and resolve scheduling conflicts and workflow bottlenecks
Improve scheduling practices to increase efficiency and visibility across stakeholders
Capture, synthesize, and document key decisions, risks, outcomes, and client-facing materials, ensuring clarity, accuracy, and consistency
Maintain and continuously improve standard operating procedures (SOPs), templates, and documentation to support standardization and accessibility across teams
Identify gaps and inefficiencies in operational processes and implement improvements
Act as an owner of operational processes, ensuring scalability, consistency, and continuous improvement across initiatives
Design and implement workflow automations and system improvements (e.g., Power Automate, SharePoint)
Translate business needs into practical technical solutions to reduce manual effort and improve data accuracy
Evaluate and enhance system usability and integration across tools
Coordinate across cross-functional teams to ensure alignment on priorities, timelines, and deliverables
Communicate process updates, expectations, and timelines clearly, and drive follow-through across stakeholders
Build strong working relationships to support adoption of improved processes and tools

Benefits

Mathematica offers our employees competitive salaries and a comprehensive benefits package, as well as the advantages of being 100 percent employee owned.
As an employee stock owner, you will experience financial benefits of ESOP holdings that have increased in tandem with the company’s growth and financial strength.

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