Business Operations Specialist

Cushman & Wakefield

23h

About The Position

The Business Operations Specialist supports and strengthens day-to-day business and operational functions across the organization, with a focus on operational coordination, process execution, and overall administrative support. The role contributes to onboarding and offboarding activities for internal resources and building or site entities, helping ensure transitions are completed efficiently and in alignment with company standards. The Business Operations Specialist serves as a key point of coordination to support timely completion of required activities and documentation. The role requires a disciplined, highly organized, and detail-oriented professional who can manage multiple priorities, track progress, and support a high standard of operational excellence and administrative tasks.

Requirements

A minimum of 3 years of professional working experience.

Responsibilities

Serve as a central point of coordination for onboarding and offboarding activities, proactively communicating status updates, requirements, and next steps to internal teams and stakeholders.
Own and track onboarding and offboarding timelines for internal resources and building or site entities, ensuring all steps are completed accurately and on schedule.
Maintain accurate, up-to-date records related to onboarding, offboarding, operational changes, and compliance documentation within established systems and trackers.
Monitor onboarding and offboarding progress against defined milestones, escalating risks, delays, or gaps to leadership as appropriate.
Drive coordination between stakeholders, team leaders, and senior leadership to ensure clear, timely communication and effective execution of operational initiatives.
Coordinate schedules, meetings, and communications across internal teams and external vendors to support seamless transitions and operational continuity.
Track and coordinate operational deliverables, service activities, and action items to support timely and effective service delivery.
Develop, document, and implement standardized operating procedures to ensure consistency, efficiency, and scalability across the organization.
Support the achievement of budgetary targets and operational performance standards as outlined in approved business plans, including adherence to established KPIs and SLAs.
Act as a steward of operational excellence initiatives, providing oversight to ensure initiatives are effectively implemented, tracked, and sustained.
Organize, support, and lead internal meetings, working sessions, and operational forums as required.
Ensure corporate standards, internal processes, and systems are consistently leveraged, followed, and accurately documented.
Demonstrate strong executive presentation skills, with the ability to synthesize complex operational information into polished, PowerPoint-based materials for senior leadership and client audiences.
Support in managing the account SharePoint site where the team accesses important documents, templates, and acts as the main repository for the account’s files.