Business Operations Specialist II

Navy Federal•Pensacola, FL

2d•Onsite

About The Position

To provide operational support to the business unit. To support the performance of studies, analyses, and evaluation of processes, products, or services. To contribute to projects and initiatives. Responsibilities Provides operational support that directly affects the business unit functions. Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices Identifies, researches, and documents operational correlations and may administer operational workflow and functions Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures Assists in the development of user requirements; may test new/enhanced systems and assist in training staff Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units Serves as a backup to other staff members during peak business volume Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products. Researches, gathers, and synthesizes data; presents conclusions and recommendations to management Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports Reviews studies, reports, and surveys and provides summaries to department leadership Supports projects and initiatives within the business unit and/or across the organization. Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities Researches audit findings, prepares response, and forwards to management Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements Works under limited supervision, with discretion, to achieve results and/or improve efficiency Provides support for the implementation of projects that may impact cross functional teams Presents alternatives and recommendations to solve problems of limited to moderate complexity, size, or scope Works with cross-functional teams and management to provide support in developing a course of action Performs other related duties as assigned.

Requirements

Basic understanding of training techniques and practices
Ability to use, interpret, and explain regulations, instructions, policies, and procedures and to present findings and conclusions clearly and concisely
Demonstrated work experience that required good research, planning, organization, and problem solving skills
Skills interpreting instructions and procedures to accomplish assignments
Strong written, verbal, and interpersonal skills

Nice To Haves

Knowledge of, and experience with, credit union or retail banking operations
Knowledge of Navy Federal Credit Union, its organization, operations, policies, procedures, products, and services
Education above the high school level with course concentration in business or related field

Responsibilities

Provides operational support that directly affects the business unit functions.
Completes and/or monitors internal processes and performs quality control to ensure adherence to regulations, Navy Federal policies, and industry practices
Identifies, researches, and documents operational correlations and may administer operational workflow and functions
Detects errors and initiates or arranges for corrective action; follows through with cognizant parties to ensure resolution
Assists management or analysts with developing and recommending enhancements to improve operational processes and procedures
Assists in the development of user requirements; may test new/enhanced systems and assist in training staff
Acts as the business unit point-of-contact for cross-organization matters; resolves/oversees resolution of customer issues
Develops and applies a sound understanding of the business unit's functions and their relationship to those of other business units
Serves as a backup to other staff members during peak business volume
Assists management and/or analysts in compiling, reviewing, and preparing data to be used in the analysis of operations, services, and products.
Researches, gathers, and synthesizes data; presents conclusions and recommendations to management
Prepares summaries, analyses, reports, charts, graphs, instructions, memoranda, and manuals/reference materials for benchmarking purposes or for inclusion in required and ad hoc reports
Reviews studies, reports, and surveys and provides summaries to department leadership
Supports projects and initiatives within the business unit and/or across the organization.
Participates in the planning, development, implementation, and maintenance of new and existing programs, campaigns, and special offers
Administers project plans, coordinates the collection of input from functional areas, and assists in the execution of related activities
Researches audit findings, prepares response, and forwards to management
Participates in the review of Navy Federal Instructions, policy/procedural documents, and study/survey responses
Maintains knowledge of corporate business plans, marketing efforts, and operational/business requirements
Works under limited supervision, with discretion, to achieve results and/or improve efficiency
Provides support for the implementation of projects that may impact cross functional teams
Presents alternatives and recommendations to solve problems of limited to moderate complexity, size, or scope
Works with cross-functional teams and management to provide support in developing a course of action
Performs other related duties as assigned.