Summer 2026 - Business Operations / Service Specialist Intern (7433)

TSMC • San Jose, CA

27d • $30 - $36

About The Position

Are you an analytical and detail-oriented individual eager to gain hands-on experience in the fast-paced world of semiconductor business operations, with a passion for optimizing processes and enhancing efficiency?
Join our dynamic Business Operations Service Support team as an Intern and contribute to managing daily operational challenges for our valued customers and sales teams. This exciting opportunity will allow you to collaborate with North America Sales, and TSMC Headquarters in Taiwan, providing critical support for order management and delivery schedules, while also playing a key role in improving our internal knowledge management platform and operational workflows.
If you have strong organizational skills, a customer service-centric mindset, and a drive for continuous improvement through data analysis and innovative solutions, we invite you to be part of a team committed to achieving success and shaping the future of technology.

Requirements

• Applicants must be current rising juniors or seniors working towards a Bachelor’s degree, or pursuing a Master’s degree, in Business Administration, Information Systems, or a related analytical field.
• Strong analytical skills, keen attention to detail, and a proactive problem-solving mindset.
• Proficiency in Microsoft Office Tools (Excel, Word, and PowerPoint), with advanced Excel skills preferred.
• Demonstrated ability to identify process inefficiencies and propose solutions; experience with scripting, database queries (e.g., Python, SQL), or other tools for process improvement is highly desirable.
• Excellent written and verbal communication skills, with an ability to create clear and concise documentation and presentations.
• Strong interpersonal and people skills.
• Capability to multitask and prioritize work effectively in a fast-paced environment.
• Detail-oriented, highly organized, eager to learn, and capable of working independently.

Nice To Haves

• Familiarity with the Semiconductor Industry, Products, and Market trends.
• Preferably some related experience through previous internships, academic projects, or relevant coursework in operations, supply chain, technical writing, or knowledge management.
• Experience working with large datasets, refining procedures, or streamlining operational workflows in a business context.
• Basic understanding of export regulations or international logistics.
• A GPA of 3.0 or above is preferred.
• Conversational proficiency in Mandarin is a plus.
• Experience or coursework in Manufacturing and Supply Chain Management is a plus.

Responsibilities

• Refine existing Customer Service (CS) user manuals and upload them to our internal knowledge management system for centralized control and improved accessibility.
• Develop and deliver training sessions for CS teams on effective utilization of documentation and the knowledge management system.
• Generate new user manuals and documentation as required, ensuring clarity and accuracy.
• Identify opportunities to streamline manual processes and develop innovative tools or solutions (e.g., using scripting, database queries) to improve the knowledge management system's accessibility, search functionality, and overall operational efficiency.
• Prepare comprehensive SDCR (Sales Debit/Credit Requisition) documents for management approval, ensuring all necessary details and justifications are included.
• Follow-up on idle mask and advanced packaging materials disposition.

Benefits

• Hands-on experience in critical daily business operations.
• Direct involvement in operational enhancement projects, process improvement initiatives, and knowledge management system optimization.
• Opportunity to work with dynamic cross-functional teams across different regions.
• Development of organizational, problem-solving, communication, and technical documentation skills in a high-tech environment.
• Mentorship and guidance from experienced professionals.

What This Job Offers

• Career Level: Intern