Business Operations Senior Analyst

Speak•San Francisco, CA

About The Position

Our mission is to reinvent the way people learn, starting with language. Learning a language can change a life by opening doors to new cultures, careers, and communities. Two billion people around the world are actively trying to learn a language, but the best way to learn (one-on-one tutoring) is hard to access at scale and hasn’t been meaningfully improved in decades. Speak is building a human-level, AI-powered tutor in your pocket: a conversation-first experience that lets learners actually speak, get instant feedback, and progress through carefully designed lessons. The result is a complete path from beginner to confident speaker across multiple languages. Speak first launched in South Korea in 2019, where Speak has now become the number one language learning app, and we now serve learners across many markets and 15+ languages. Speak is one of the world’s leading AI companies, with over $150m raised in venture investment from OpenAI, Accel, Founders Fund, Khosla Ventures, and more, with a distributed team across San Francisco, Seoul, Tokyo, Taipei, and Ljubljana. We are looking for a BizOps Analyst to act as a force multiplier for Speak, driving urgency and accelerating high-impact projects across the company. In this role, you will be a strategic generalist, working closely with leadership and teams from Product to Content to Marketing. You will tackle our most pressing operational challenges, conduct foundational research for our next big bets, and build the processes and tools that will allow us to scale effectively. A scrappy, ambitious, and intellectually curious individual who is comfortable operating autonomously and solving unstructured problems will excel in this role.

Requirements

3-6 years of experience in a highly analytical role such as BizOps, consulting, investment banking, or in a high-growth startup.
You are scrappy, ambitious, and willing to directly tackle or project manage any problem.
You are comfortable operating autonomously and analytically solving unstructured problems with minimal guidance.
You have a deep intellectual curiosity and a desire to become an expert on our market and competitors.
You have experience modeling business problems, and you are proficient in business analytics tools.
Excellent communication skills and the ability to collaborate effectively with cross-functional teams to drive projects to completion.

Nice To Haves

Experience with SQL and AI automation tools is a major plus.

Responsibilities

Lead strategic research for new company initiatives, including new market expansions, product opportunities, and competitive analysis.
Design, streamline, and accelerate core operational processes across the company
Support the incubation of new products and features by assisting with prototyping and market validation.
Build and implement internal tools, including AI-powered agents, to automate workflows and improve efficiency.
Act as a thought partner to leadership, providing the analytical rigor to support key decisions around resource investment and strategic priorities.

Benefits

Join a fantastic, tight-knit team at the right time: we're growing very quickly, we've most recently raised our Series C from some of the top investors in the valley, and we've achieved product-market fit in our initial markets. You'd join at a magical time when a single person could significantly change the course of the company.
Do your life's work with people you’ll love working with: we care strongly about our craft and want every person at Speak to feel like they're growing every day. We believe in the idea that working with people you both enjoy and have respect for makes everything better. We hire thoughtfully and only work with people we admire deeply.
Global in nature: We're live in over 40 countries and launching in a number of new markets soon. We have dedicated offices in San Francisco, Ljubljana, Seoul, and Tokyo, and you’ll have the opportunity to talk to users in each of these regions on a regular basis as well as travel.
Impact people's lives in a major way: Learning a language is one of the single most life-changing skills one can learn, and right now 99% of people never achieve their goal because the process is broken. We’re helping millions of people achieve their goals and improve their lives.

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