Business Operations Manager

Renuity•Landover, MD

23h•$65,000 - $80,000•Onsite

About The Position

The Business Support Manager is responsible for directing and overseeing the company’s administrative operations, customer service programs, and scheduling processes. This leadership role exercises independent judgment and decision-making authority to develop strategies, implement policies, and manage staff to achieve departmental and organizational goals. The manager plays a critical role in ensuring operational efficiency, driving process improvements, and delivering an exceptional client experience.

Requirements

Bachelor’s degree in Business Administration, Management, or related field (or equivalent experience).
3–5 years of experience in business operations, administrative management, or customer service leadership.
Proven ability to manage multiple functions and teams simultaneously.
Strong communication, problem-solving, and organizational skills.
Proficiency in office software (e.g., Microsoft Office, CRM systems) and scheduling platforms.
Ability to work in a fast-paced environment and adapt to shifting priorities.

Responsibilities

Manage and coordinate day-to-day administrative functions, including office management, reporting, and internal communications.
Manage backlog and ensure that banking is correct,
Drive positive NPS scores and initiate processes to improve them,
Proactively innovate and structure back office workflows
Work with Install and Sales Manager to ensure jobs are flowing through the process in a timely manner,
Partner with the Install Team on collection of outstanding Account Balances and escalate AR issues including demand letters and liens,
Prepare Sales and Install Commissions on time and accurately,
Lead customer service efforts, ensuring high levels of responsiveness, professionalism, and client satisfaction.
Exercise independent judgment to resolve complex issues involving scheduling conflicts, resource allocation, or client escalations.
Oversee scheduling operations for staff, resources, and services; troubleshoot conflicts or delays to maintain workflow efficiency.
Hire, Supervise, train, and support administrative and customer service staff.
Develop and maintain operational procedures to improve efficiency and ensure consistency across support functions.
Analyze departmental performance metrics and generate strategic reports and recommendations for senior leadership.
Serve as a liaison between departments to streamline communication and resolve operational issues.
Support special projects and initiatives as directed by leadership.