Business Operations Manager

Trend Capital Holdings, Inc.•Vancouver, WA

29d

About The Position

The Business Operations Manager is the operational backbone of our partnerships team — owning the systems, processes, and cross-functional coordination that keep our business running efficiently and growing sustainably. You’ll ensure client campaigns are built for success from day one, operating smoothly, compliantly, and with strong performance outcomes. In this role, you’ll turn data into insights, insights into decisions, and decisions into action. You’ll work across teams to align strategy with execution, solve problems before they escalate, and continuously optimize how we operate. You’ll act as the operational partner to the VP of Strategic Partnerships — helping the department run at peak effectiveness through process development, project coordination, and proactive operational support. This role is perfect for someone who loves building order out of complexity, thrives in a fast- paced, data-driven environment, and naturally steps into an “owner” mindset. If you often find yourself asking “How do we make this better?” — you’ll excel here.

Requirements

Bachelor’s degree in Business, Marketing, Economics, Finance, Data Analytics, or a related field
2–4 years of experience in business operations, business analysis, or marketing operations (lead-gen experience a plus)
Strong analytical skills with the ability to interpret data and translate it into actionable insights
Proficient with Excel (pivot tables, advanced formulas) and comfortable with BI tools like Looker or Tableau
Excellent communication skills with the ability to simplify complex information for cross-functional teams and executives
Demonstrated success improving systems, workflows, or operational efficiency
Experience with CRM or campaign management tools (e.g., Salesforce, Copper)
Highly organized, detail-oriented, and adaptable — with a track record of taking initiative and driving results

Responsibilities

Manage the backend onboarding process for new client campaigns
Oversee compliance workflows, ensuring all campaigns meet client, legal, and regulatory standards
Monitor pacing, budgets, and performance metrics to identify issues or optimization opportunities
Analyze daily, weekly, and monthly data to support internal decision-making
Partner with internal teams to refine campaigns and align with KPIs
Identify and implement process improvements that reduce operational risks or inefficiencies
Coordinate with accounting to resolve billing and accounts payable discrepancies
Support the VP of Strategic Partnerships by: Managing department operations (CRM, project management tools, documentation) Creating SOPs and training resources Coordinating cross-functional meetings Assisting with quarterly planning, forecasting, and special initiatives