Business Operations Manager
About The Position
In this role, you will be at the center of aligning sales strategies with business objectives. You will drive revenue forecasting, reporting, and ensure data integrity across the Online organization. You can expect to collaborate with leaders across Sales, Marketing, Product, Finance, and Operations. Additionally, you will optimize processes and build scalable programs that directly impact growth and retention. The position offers the opportunity to influence high-level decision-making in a dynamic, global environment. About the Team The Online Business Operations (Ops) team supports our global Online organization, driving alignment between sales strategies, business objectives, and measurable outcomes. We partner closely with Sales, Marketing, Product, Finance, and Operations to deliver critical insights, streamline processes, and optimize business performance. Our team manages the tools, data, and reporting frameworks that power revenue forecasting, productivity analysis, and executive decision-making. We thrive in a collaborative environment where complex challenges are solved with creativity, data-driven analysis, and cross-functional partnerships.
Requirements
- 10+ years in Business Operations, Revenue/Go-To-Market Ops, Strategy, Product Ops, or Analytics (SaaS/eCommerce experience ideal)
- Have excellent communicator with proven ability to create clear, compelling executive narratives.
- Have advanced SQL skills and experience with BI/CRM tools (Salesforce, Tableau/Databricks).
- Have extensive cross-functional partner who thrives in dynamic, ambiguous, high-growth environments.
- Be strategic thinker and data-driven operator with exceptional business acumen who communicates clearly, brings structure to ambiguity, and balances long-term strategy with day-to-day execution.
Responsibilities
- Leading forecasting, budgeting, and P&L alignment in partnership with FP&A and Online leadership.
- Building executive-ready QBRs, Board materials, and strategic narratives that inform decisions and highlight risks/opportunities.
- Analyzing MRR, churn, CAC/LTV, funnel performance, pricing, and customer behavior to surface actionable insights.
- Partnering with Product to tie roadmap initiatives to clear KPIs, ROI, and customer impact.
- Improving online conversion, onboarding, retention, and upsell through data-driven lifecycle insights.
- Owning and enhance Salesforce data governance, KPI dashboards, and reporting frameworks.
- Driving cross-functional alignment on Go-To-Market programs, launches, and operational processes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
