Business Operations Manager

Moab•New York, NY

16d

About The Position

The business operations manager helps to manage the end-to-end processes that enable Moab to roll out new product features to existing customers, onboard new customers, and manage existing customers. As part of the Business Operations team, we’re looking for an individual to help solve key cross-functional roadblocks, conduct reporting and analytics, and optimize every operational process at Moab. As a business operations manager at an early stage start-up, you will have to balance speed vs process while supporting extremely aggressive goals related to growth and efficiency. This is the type of role where you’ll consistently have to do the job of someone two levels above you (e.g., meet with a CEO of a large business) and two levels below you (e.g., respond to customer support tickets). This role rewards do-ers.

Requirements

1-2 total years of experience in finance, management consulting and private equity strongly preferred and / or 2+ total years of experience in an business operations, growth operations, or strategic finance role at a B2B startup or tech company
You have an incredibly high execution bar and will see projects through from conception to tactical completion to move Moab forward
You consider people, and you love solving complex, ambiguous, cross-functional problems in a people-centric way
You’re both high ownership and low ego, approaching everything with strong outcome orientation and high humility
You’re genuinely curious and creative, wanting to dive deep into a variety of operational processes and systems problems and wanting to think critically to define optimal solutions
You’re observant and anticipate cross-functional issues/needs and potential solutions before the the rest of the company notices
You’re tactical and don’t only sit at a 30,000 foot level
You’re discerning and an incredibly fast learner

Nice To Haves

SQL experience not required but the candidate will be expected to learn SQL on the job and will be asked basic SQL questions during the interview process
Experience working with or at a B2B software company

Responsibilities

You’ll help Moab build scalable processes for its GTM motion (Operations, Sales, Finance, etc.)
You’ll work directly with Moab’s founding team to help solve some of the businesses top priorities.
You’ll lead cross-functional efforts, building project roadmaps, getting alignment from different parties, and working through roadblocks as they come up, owning the end-to-end implementation of a given initiative.
You’ll pinch hit where necessary, filling in critical gaps to ensure the business can run smoothly.
You’ll help onboard new customers, support existing customers and sometimes pitch new customers!
You’ll identify consistent pain points and develop and iterate on processes to help the company solve issues over time.
You’ll use your qualitative and quantitative skill set to help create key analysis to influence and execute on operational decisions.
You have product taste and are able to think through how business systems requirements should be shaped, and partner with our product and design teams on conceiving and testing workflows.
You’ll communicate across teams, bridging different parts of the organization to achieve cross-functional outcomes.
You’ll deepen client engagements through strategic interactions, serving as an advisor and advocate for key stakeholders, driving advocacy, organic growth, and referrals.