Business Operations Manager

Element Materials Technology • Compton, CA

1d • $90,000 - $105,000 • Onsite

About The Position

Element has an opportunity for a Business Operations Manager at our Rancho Dominguez facility. This is a key operational support role that is responsible for establishing and driving exceptional customer experience. This position serves as the primary point of contact for key customers and oversees service delivery ensuring timeliness and accuracy while leveraging data-driven insights to improve performance. Salary: $90,000 - $105,000/yr DOE

Requirements

• 5+ years of experience in business operations, customer service, or program management roles within a high-volume, customer-facing environment
• Bachelor’s degree in Business Administration, Operations Management, or a related field preferred; equivalent experience will be considered
• Strong problem-solving skills, with the ability to interpret data, identify trends, and influence operational efficiency and service outcomes
• Demonstrated ability to collaborate effectively across teams, build strong working relationships, and influence without authority to drive results
• Exceptional professionalism, communication, and interpersonal skills, with a calm, solutions-oriented approach to resolving issues
• Proven ability to manage multiple priorities and deliver consistent results in a fast-paced, operational setting
• A commitment to maintaining a positive, focused work environment while prioritizing accountability, teamwork, and customer experience excellence

Responsibilities

• Serve as main point of contact for key customers, ensuring timely resolution of issues, maintaining proactive communication, and facilitating effective coordination among customers, internal teams, and leadership
• Develop and execute comprehensive customer experience strategies aimed at enhancing customer satisfaction, strengthening relationships and driving continuous improvement based on customer feedback and service performance trends
• Analyze, interpret, and clearly communicate operational and customer service data, providing insightful recommendations that guide decision-making and operational adjustments
• Manage timelines, deliverables, and stakeholder communications, ensuring consistent transparency, alignment, and effective execution of key programs and projects
• Collaborate effectively with cross-functional teams including Sales to consult with customers on testing solutions, alternative approaches, identify upselling opportunities, and deliver expert guidance based on the organization’s capabilities and service offerings
• Lead customer-focused initiatives and operational improvement programs, ensuring they support strategic business objectives, enhance the customer experience, and strengthen operational efficiency
• Ensure excellence across all customer-facing processes, while providing mentoring and guidance to team members on best practices for customer engagement, communication, and operational excellence

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees