Business Operations Lead

Fedsync • Alexandria, VA

6d

About The Position

About FedSync: Since our inception, FedSync has been driven by the core values of Accountability, Integrity, Teamwork, Value, Innovation, and Quality. These values define who we are. Our vision is to partner with the brightest, most forward-thinking individuals to deliver solutions that anticipate the needs of tomorrow. Our mission is to provide the federal government with innovative and proven solutions, equipping them with the tools and talent necessary to meet future challenges. At FedSync, people matter - both to us and to our clients. Position Overview: FedSync is seeking a Business Operations Lead to support and enhance daily business operations while contributing to the company's continued growth and operational maturity. This role focuses on executing well-defined processes, supporting cross-functional teams, and helping ensure the organization operates efficiently, compliantly, and consistently. The Business Operations Manager will work closely with leadership and internal teams across operations, programs, compliance, HR support, and finance coordination. This role is ideal for a motivated professional with hands-on operational experience who is ready to take on increased responsibility, grow into broader leadership, and help strengthen internal systems and processes. At FedSync, people matter - both to us and to our clients. We support those same people with process, technology, and administration. Core Competencies & Expectations: In this role, you are expected to demonstrate: Strong organizational and operational execution skills across multiple functional areas Ability to follow, support, and improve established business processes Effective coordination across teams, vendors, and stakeholders Solid problem-solving skills with attention to detail and follow-through Ability to manage multiple priorities and meet deadlines in a fast-paced environment Commitment to quality, compliance, and customer satisfaction Willingness to learn and apply continuous improvement practices Clear, timely communication and accountability

Requirements

• Associate's or Bachelor's degree in Business, Administration, or a related field
• 5–6 years of experience in business operations, program coordination, or a related role
• Experience supporting operations in a services-based organization
• Experience documenting processes, tracking deliverables, and coordinating stakeholders
• Strong organizational, communication, and time-management skills
• Experience maintaining records in SharePoint or similar document management systems
• Demonstrated reliability, follow-through, and attention to detail
• U.S. Citizenship required

Nice To Haves

• Familiarity with quality frameworks such as ISO, Lean, or process improvement methodologies (preferred, not required)

Responsibilities

• Operations Support & Execution Support day-to-day business operations to ensure efficiency and consistency
• Assist with documenting, maintaining, and updating corporate policies and procedures
• Help evaluate existing processes and recommend operational improvements
• Coordinate with external vendors and partners as assigned
• Support internal communications related to operational updates, system changes, or process improvements
• Assist with administrative and financial tasks approved by leadership (e.g., bill processing, tracking requirements)
• Project & Program Coordination Support project and program managers with planning, tracking, and execution activities
• Assist with internal audits and preparation for external audits (e.g., ISO 9001) Additional ad-hoc items
• Compliance & Quality Support Assist with maintaining compliance with applicable laws, regulations, and internal controls
• Support ISO 9001 processes, internal audits, and corrective action tracking
• Help ensure documentation and records are current and audit-ready
• Support continuous improvement initiatives related to quality and operational performance
• Support as FSO/ITPOC for company
• Human Resources & Personnel Support Support HR-related activities including interviews, onboarding, and employee administration
• Assist with maintaining employee records and data entry in HR systems
• Help administer the corporate skills matrix and track training requirements
• Support compliance efforts related to employment and labor regulations (ACA, EEOC, etc.)
• Assist with benefits administration and annual Open Enrollment activities
• Finance, Payroll & Reporting Support Assist with payroll review, data entry, and issue resolution in coordination with accounting partners
• Support compliance reporting for federal contract vehicles (e.g., GSA MAS, OASIS, STARS)
• Assist with audits related to Workers' Compensation, 401(k), and other compliance requirements
• Maintain organized financial and compliance records
• Regulatory & State Compliance Support Assist with state-level payroll and compliance requirements under guidance from leadership
• Support coordination with insurance providers, brokers, and external partners
• Help track renewals, documentation, and compliance deadlines

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree