Business Operations Lead, Mail

Superhuman • San Francisco, CA

6d • Hybrid

About The Position

Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here.
You will be the operating backbone of Superhuman’s Mail business — translating strategy into execution, increasing decision velocity, and ensuring our highest-impact initiatives land. As a trusted partner to the Exec Team, you will drive alignment, embed AI leverage into how the business runs, and keep the organization operating at peak performance. This role is based in our San Francisco hub and requires in-office presence 3 times per week.

Requirements

• 8–12 years in business operations, strategy, consulting, or high-growth tech;
• Proven track record running operating cadences (OKRs, business reviews, planning rhythms).
• Experience embedding AI into workflows and driving measurable adoption.
• Strong PMO and cross-functional leadership across complex, high-stakes initiatives.
• Exceptional communicator — distills complexity into clear, executive-ready insights.
• Highly analytical; comfortable with models, dashboards, and performance frameworks.
• Thrives in ambiguity; brings structure without slowing pace.
• High ownership and accountability; pushes through the messy middle to outcomes.
• Enterprise mindset — prioritizes what’s best for the business.
• Self-directed, fast-moving, and effective across multiple priorities.

Responsibilities

• Run the Mail Operating System to drive speed, clarity, and leverage
• Own and evolve the BU’s operating cadence (OKRs, business reviews, offsites, weekly forums) to maximize focus and execution velocity.
• Build the systems that give leadership real-time visibility into business health (dashboards, scorecards, planning frameworks).
• Embed AI into core workflows — piloting and scaling tools that increase output, improve decision quality, and reduce manual work.
• Turn data and signals into clear recommendations that enable faster, higher-quality decisions.
• Drive cross-functional collaboration + execution to ensure the most important work ships
• Lead the highest-priority cross-functional initiatives as PMO — from scoping through delivery.
• Align Mail with GTM (Sales, Marketing, CS) and G&A (Finance, People, Legal) on priorities, resourcing, and execution.
• Proactively identify and resolve breakdowns across teams to prevent drag on execution.
• Drive high-leverage strategic projects aimed at accelerating growth
• Partner with the Mail Executive Team on the highest-impact strategic initiatives (growth, expansion, operational bets).
• Build the materials and analysis that support M-Team, Board, and executive decision-making.
• Independently drive priority initiatives from problem definition to measurable outcomes.

Benefits

• Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
• Disability and life insurance options
• 401(k) and RRSP matching
• Paid parental leave
• 20 days of paid time off per year, 12 days of paid holidays per year, two floating holidays per year, and flexible sick time
• Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
• Annual professional development budget and opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed