Business Operations Lead, Growth

Upstart•San Mateo, CA

2d•Remote

About The Position

About Upstart Upstart is the leading AI lending marketplace partnering with banks and credit unions to expand access to affordable credit. By leveraging Upstart's AI marketplace, Upstart-powered banks and credit unions can have higher approval rates and lower loss rates across races, ages, and genders, while simultaneously delivering the exceptional digital-first lending experience their customers demand. More than 80% of borrowers are approved instantly, with zero documentation to upload. Upstart is a digital-first company, which means that most Upstarters live and work anywhere in the United States. However, we also have offices in San Mateo, California; Columbus, Ohio; Austin, Texas; and New York City, NY (opening Summer 2026). Most Upstarters join us because they connect with our mission of enabling access to effortless credit based on true risk. If you are energized by the impact you can make at Upstart, we’d love to hear from you! The Team Upstart’s Growth team is responsible for driving all consumer growth at Upstart, from acquisition to retention. We operate as a highly collaborative group spanning performance marketing, brand, product, partnerships, lifecycle, product marketing, and more. But we’re far more than a traditional marketing team—we’re reinventing how consumers interact with Upstart from the ground up. Our mandate is to leverage Upstart’s AI technology to build the world’s best everything-store for credit keeping the consumer at the heart of everything we do. How you’ll make an impact Serve as a strategic partner and thought leader to the CMO—driving focus, operational clarity, and alignment across the Marketing vertical. Lead quarterly and annual planning processes; ensure priorities and goals ladder up to company strategy and are resourced appropriately. Manage the operating rhythm of the org—including leadership meetings, QBRs, OKR tracking, and executive updates. Act as a central point of communication across ~150-person org, distilling complex initiatives into crisp updates and frameworks for decision-making. Spin up and drive high-impact cross-functional initiatives—ranging from AI-enabled enhancements to partnership operations to new channel or program launches. Support org design efforts, onsite strategy, and internal communications in close collaboration with the EA team. Deliver regular Growth updates to the CEO and senior executive team, ensuring Marketing’s work is visible, measurable, and aligned.

Requirements

6–10 years of experience in business operations, strategy, consulting, or cross-functional program management.
Proven track record supporting senior executives or leading operational planning within complex, fast-paced organizations.
Strong analytical and planning skills; able to break down ambiguous problems and structure actionable plans.
Experience managing operating cadences (e.g., goal-setting, business reviews, dashboards).
Demonstrated success working with cross-functional teams including Marketing, Product, Engineering, Finance, and Partnerships.

Nice To Haves

Experience in a Chief of Staff, BizOps, or strategic planning role within a technology company.
Knowledge of AI-enabled technologies and their application in go-to-market or partnership strategies.
Skilled in creating executive-facing presentations, memos, and communication frameworks.
High emotional intelligence and ability to build trust and rapport with senior leaders and diverse stakeholders.
Familiarity with marketing performance metrics, financial modeling, and resourcing strategies.
Ability to flex between strategic work and tactical execution; thrives in dynamic, context-switching environments.

Responsibilities

Serve as a strategic partner and thought leader to the CMO—driving focus, operational clarity, and alignment across the Marketing vertical.
Lead quarterly and annual planning processes; ensure priorities and goals ladder up to company strategy and are resourced appropriately.
Manage the operating rhythm of the org—including leadership meetings, QBRs, OKR tracking, and executive updates.
Act as a central point of communication across ~150-person org, distilling complex initiatives into crisp updates and frameworks for decision-making.
Spin up and drive high-impact cross-functional initiatives—ranging from AI-enabled enhancements to partnership operations to new channel or program launches.
Support org design efforts, onsite strategy, and internal communications in close collaboration with the EA team.
Deliver regular Growth updates to the CEO and senior executive team, ensuring Marketing’s work is visible, measurable, and aligned.

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