Business Operations & Excellence Manager
About The Position
The Business Operations & Excellence Manager plays a critical role in partnering closely with senior leaders across Product, Finance, Risk, Legal/Compliance, Technology, Operations and Go-To-Market teams to drive operational rigor, business planning, and execution excellence. They will support and execute critical cross-functional initiatives, establish scalable operating mechanisms, and translate strategy into measurable outcomes. This individual will operate as a trusted resource to leadership, combining analytical depth with strong execution capabilities in a highly regulated, data-driven fintech environment. This is an opportunity to shape how LendingClub operates at scale, balancing growth, profitability, and risk. This is a high visibility role with meaningful exposure to senior leadership and enterprise-wide initiatives.
Requirements
- 5+ years of experience in strategy, management consulting, corporate development, finance, or related roles
- Proven experience evaluating strategic opportunities and building complex, data-driven business cases
- Strong financial modeling skills and comfort working with unit economics and capital allocation decisions
- Experience translating strategy into execution in cross-functional, fast-moving environments
- Exceptional communication and stakeholder management skills, including executive-level storytelling
- Bachelor’s degree in Business, Finance, Economics, Strategy, or related field; or equivalent work experience
Nice To Haves
- Experience in fintech, consumer lending, banking, or regulated financial services
- Familiarity with credit risk, unit economics, or marketplace/platform business models
- Experience partnering closely with Finance, Risk, and Product leadership teams
Responsibilities
- Strategic Planning & Execution Partner with executive and functional leaders to support annual and quarterly business planning, including goal-setting, OKRs, and performance tracking
- Translate corporate and business unit strategy into executable operating plans with clear milestones, owners, and success metrics
- Lead high-priority strategic initiatives (e.g., new product launches, operating model changes, efficiency programs, regulatory-driven changes)
- Business Performance & Analytics Support the business operating cadence, including weekly/monthly business reviews, executive readouts, and KPI dashboards
- Develop and maintain metrics that monitor business health across growth, profitability, operational efficiency, and risk
- Identify performance gaps and work cross-functionally to drive corrective actions
- Operating Model & Process Excellence Partner with Finance and FP&A on budgeting, forecasting, and resource allocation to ensure alignment with strategic priorities
- Drive operational discipline in a complex environment involving bank partnerships, regulatory requirements, and multiple product lines
- Cross-Functional Leadership Act as a connective tissue across Product, Engineering, Risk, Compliance, Legal, Marketing, and Operations
- Influence without authority to align stakeholders, resolve tradeoffs, and accelerate decision-making
- Support leadership communications, including executive presentations and board-level materials, as needed
Benefits
- medical, dental and vision plans for employees and their families
- 401(k) match
- health and wellness programs
- flexible time off policies for salaried employees
- up to 16 weeks paid parental leave
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
501-1,000 employees
