Business Excellence Project Manager

PartsSource • Charlotte, NC

7d • Hybrid

About The Position

PartsSource is the leading technology and software platform for managing mission-critical healthcare equipment . Trusted by over 5,000 US hospitals and 15,000 clinical sites, PartsSource empowers providers and service organizations to maximize clinical availability for patient care and automates the procurement of parts, services and training through a unique digital experience. PartsSource team members are deeply committed to our mission of Ensuring Healthcare is Always On® , which is foundational to our success and growth. Our vibrant culture is built upon aligned values, shared ownership, mutual respect, and a passion for collaborating to solve complex customer problems. The Business Excellence Project Manager supports and leads cross-functional initiatives from planning through execution to deliver projects aligned to strategic business goals. This role partners across departments to coordinate resources, manage timelines, and ensure high-quality delivery. You will operate in a dynamic environment, balancing multiple priorities while driving accountability, communication, and continuous improvement. What You’ll Do Project Planning & Execution (Business & Process Excellence – Program Management: Project Management) Define project scope, goals, deliverables, and success criteria with stakeholders Develop detailed project plans, timelines, and resource allocations Coordinate cross-functional teams to execute against plans and milestones Support larger initiatives as a secondary project manager when needed Stakeholder Management & Communication (Business & Process Excellence – Process Excellence: Stakeholder Management) Serve as the primary point of contact for project communication Provide regular status updates, dashboards, and presentations to stakeholders Facilitate alignment and decision-making across teams and leadership Manage expectations and ensure clarity on roles, timelines, and outcomes Risk, Issue & Change Management (Business & Process Excellence – Process Excellence: Change Control) Identify risks and develop mitigation strategies with stakeholders Monitor project progress and proactively resolve issues and blockers Escalate critical risks or delays while maintaining ownership of resolution Support structured change management processes across projects Process Optimization & Continuous Improvement (Business & Process Excellence – Process Excellence) Improve project workflows, documentation, and delivery standards Lead post-project reviews and capture lessons learned Identify opportunities to increase efficiency and effectiveness Support standardization of tools, templates, and best practices What You’ll Bring Your Background 1–3+ years of project management experience in cross-functional or technical environments Experience using project management tools (e.g., Smartsheet, Jira, Monday.com, MS Project) Strong communication, facilitation, and stakeholder coordination skills Ability to manage multiple projects with competing deadlines Strong analytical and problem-solving skills, including working with data in Excel Preferred Experience in healthcare, supply chain, or technology environments PMP, CAPM, Six Sigma (Green/Black Belt), or similar certification Bachelor’s degree in Business, Engineering, IT, or related field Who We Want to Meet Act Like an Owner – Accountability & Execution : You take responsibility for delivering projects on time and follow through on commitments. Serve with Purpose – Clear & Critical Thinking : You bring structure and clarity to complex problems and project decisions. Adapt to Thrive – Learning Agility : You quickly learn new tools, processes, and business contexts. Collaborate to Win – Team Orientation : You work effectively across teams to achieve shared goals. Challenge the Status Quo – Continuous Improvement : You seek ways to improve processes, workflows, and outcomes. Benefits & Perks Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!) Career and professional development through training, coaching and new experiences. Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity. Inclusive and diverse community of passionate professionals learning and growing together. Interested? We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit. About PartsSource Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on. In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry. Read more about us here: · PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024 · PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025 · PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025 · PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025 · WSJ: Bain Capital Private Equity Scoops Up PartsSource EEO PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Legal authorization to work in the U.S. is required.

Requirements

• 1–3+ years of project management experience in cross-functional or technical environments
• Experience using project management tools (e.g., Smartsheet, Jira, Monday.com, MS Project)
• Strong communication, facilitation, and stakeholder coordination skills
• Ability to manage multiple projects with competing deadlines
• Strong analytical and problem-solving skills, including working with data in Excel
• Bachelor’s degree in Business, Engineering, IT, or related field

Nice To Haves

• Experience in healthcare, supply chain, or technology environments
• PMP, CAPM, Six Sigma (Green/Black Belt), or similar certification

Responsibilities

• Define project scope, goals, deliverables, and success criteria with stakeholders
• Develop detailed project plans, timelines, and resource allocations
• Coordinate cross-functional teams to execute against plans and milestones
• Support larger initiatives as a secondary project manager when needed
• Serve as the primary point of contact for project communication
• Provide regular status updates, dashboards, and presentations to stakeholders
• Facilitate alignment and decision-making across teams and leadership
• Manage expectations and ensure clarity on roles, timelines, and outcomes
• Identify risks and develop mitigation strategies with stakeholders
• Monitor project progress and proactively resolve issues and blockers
• Escalate critical risks or delays while maintaining ownership of resolution
• Support structured change management processes across projects
• Improve project workflows, documentation, and delivery standards
• Lead post-project reviews and capture lessons learned
• Identify opportunities to increase efficiency and effectiveness
• Support standardization of tools, templates, and best practices

Benefits

• Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
• Career and professional development through training, coaching and new experiences.
• Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
• Inclusive and diverse community of passionate professionals learning and growing together.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees