Business Operations Coordinator

RTR Pilates•Potomac, MD

just now•$20 - $25•Onsite

About The Position

RTR Pilates is the standard of excellence in contemporary reformer Pilates, serving as a premier boutique studio brand across Maryland and Virginia. Rooted in the belief that positivity thrives through meaningful connection, we create spaces where wellness meets community. Our team is passionate, growth-oriented, and deeply committed to delivering a high-touch client experience. The Business Operations Coordinator plays a vital role in supporting RTR Pilates’ headquarters operations and overall brand experience. This position sits at the intersection of client relations, office administration, sales support, and marketing operations, ensuring smooth day-to-day execution while supporting growth initiatives across the organization. This is an ideal opportunity for an organized, polished, people-forward professional who thrives in a fast-paced, in-person environment and wants to grow alongside a dynamic, brand-driven company.

Requirements

1–3 years of experience in an administrative, operations, client service, or office support role
Comfortable supporting client follow-up and sales processes using established workflows
Experience working with CRMs, booking software, or customer databases
Strong written and verbal communication skills with a professional, warm, and welcoming tone
Proficient with basic office tools (email, calendars, documents, spreadsheet
Available to work 30–40 hours per week, fully in-person at the Potomac headquarters
Flexible to support occasional evenings or weekends for events or special initiatives in the DMV area
Reliable, punctual, and consistent with follow-through
Highly Organized: Thrives on structure, organization, and keeping operations running smoothly
Strong Communicator: Clear, polished, and thoughtful in both written and verbal communication
People-Oriented: Enjoys building relationships and supporting a positive, collaborative environment
Adaptable: Comfortable shifting priorities and supporting multiple functions as needed
Process-Driven: Appreciates working within systems and understands the importance of consistency and follow-through

Nice To Haves

Experience in boutique fitness, wellness, hospitality, or service-based environments is a plus

Responsibilities

Serve as a first point of contact for RTR Pilates headquarters, managing and monitoring the inbox with prompt, thoughtful, and brand-aligned responses
Support client inquiries, referrals, and general questions with a high level of professionalism and care
Help ensure a consistent, elevated client experience across headquarters operations
Act as a liaison between clients and internal teams when needed to ensure timely resolution and follow-through
Oversee daily administrative operations at the Potomac headquarters
Manage printing, copying, document preparation, filing, and organization of shared office spaces
Coordinate office supplies, procurement, vendor relationships, and general office needs
Support lab scheduling, organization, and supply management
Provide general administrative support to leadership as needed
Support marketing campaigns and brand initiatives including promotions, studio communications, grassroots efforts, events, and mailings
Assist with maintaining and updating third-party booking systems
Provide lead and message support through social media channels as directed
Support operational coordination tied to marketing initiatives and studio events
Help maintain accurate and organized client and partner records
Support lead management and basic conversion efforts within the AXLE CRM platform
Assist with outreach and follow-up to prospective clients who have not yet enrolled, using predefined processes and brand-approved messaging
Track basic lead activity and share insights or trends with leadership to support conversion opportunities