Business Operations Associate

Blue Cross and Blue Shield of North Carolina

20h

About The Position

A Business Operations Associate provides comprehensive business operations, reporting, planning, and vendor-relationship support across the segment/division. Responsibilities include strategic planning coordination, project support, premium and commission reporting, audits, data analysis, Salesforce (SFDC) management, marketing support, and cross-functional partnership engagement. The position works closely with leadership, internal stakeholders, external carriers, brokers, and vendors to ensure accurate operations, high-quality reporting, and effective business execution. OPEN TO NC RESIDENTS ONLY

Requirements

• Bachelor's degree or advanced degree (where required)
• 0-2 years of experience in related field.
• In lieu of degree, 3+ years of experience in related field.

Nice To Haves

• Background in Marketing and Healthcare
• Project Management experience
• Advanced experience using Microsoft Office Tools (Excel, PowerPoint, Word)
• Ability to obtain NC Health License within 90 days of employment.

Responsibilities

• Strategic & Business Planning Support development of strategic goals and annual operating plans.
• Coordinate and facilitate departmental summits, all-hands meetings, leadership sessions, and staff meetings.
• Assist with workforce planning, staffing models, and monitoring hires aligned to budget and strategic-plan competencies.
• Support creation, communication, and adoption of departmental SOPs.
• Contribute to change-management efforts tied to business and process improvements.
• Manage special projects assigned by leadership, including cost-reduction analyses or efficiency assessments.
• Review industry trends and brief leadership on emerging issues.
• Support evaluation of best- and next-practice opportunities for potential adoption.
• Serve as point of contact for consultants and external entities on data, research, or project needs.
• Track initiative progress and develop executive-ready presentations for ILT and senior leaders.
• Support BQ code releases and related project deliverables.
• Handle ad-hoc research, data lookups, spreadsheet analysis, and operational tasks defined by leaders.
• Consolidate and standardize analytical reporting across the business.
• Conduct departmental budget monitoring, forecast tracking, and administrative cost-reduction analysis.
• Track KPI progress and operational performance metrics.
• Pull and prepare reports from Salesforce (SFDC) as requested.
• Perform SFDC cleanup, error correction, and daily data-quality work.
• Build dashboards and reporting tools to support Sales and leadership.
• Conduct Sales / Inspirato backend reporting and analytics.
• Support incentive-run review activities as needed.
• Complete Monthly Premium Reporting, including premium loading and reconciliation.
• Perform Monthly Commissions Audits for Mosaic partners.
• Conduct New Business (NB) audits to ensure Mosaic is properly tied to accounts.
• Identify and resolve discrepancies such as missing groups or premiums; work directly with carriers for resolution.
• Review and process error reports (e.g., Tax ID issues, premium exceptions, monthly premium variances).
• Serve as first-level service support for Mosaic partners, ACS, Dental, and Vision.
• Lead vendor calls regarding outstanding cases, updates, and issue resolution.
• Manage the Mosaic Box, ensuring timely routing, follow-up, and closure of inquiries.
• Provide vendor support by investigating issues and driving strong partner relationships.
• Support continuous assessment of carrier, competitor, and market-related initiatives.
• Join leadership in internal and external partner meetings; document discussion points and drive follow-up.
• Contribute to Annual Report inputs, CEO/Board reports, and other executive communications.
• Support leadership’s public speaking engagements and industry board/committee participation.
• Cross-trained across premium reporting, commissions audits, and NB audits.
• Perform additional duties or operational support tasks as assigned by leadership.

Benefits

• The opportunity to work at the cutting edge of health care delivery with a team that’s deeply invested in the community
• Work-life balance, flexibility, and the autonomy to do great work
• Medical, dental, and vision coverage along with numerous health and wellness programs
• Parental leave and support plus adoption and surrogacy assistance
• Career development programs and tuition reimbursement for continued education
• 401k match including an annual company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level