Business Operations Associate

Actalent Services•Hanover, MD

10h•$45,000 - $56,000•Hybrid

About The Position

Actalent has an immediate opening for a Business Operations Associate at our Global Headquarters in Hanover, MD. The Services Business Operations Associate (BOA) is responsible for ensuring the highest level of customer service to external customers as well as corporate and field office employees. The BOA is proficient in the management of customer accounts; this includes project reporting, funding reporting and collection of customer accounts receivable along with the maintenance of the projects & managing the inflow from HR through OASIS to Project Costing. Key qualities for this role include strong customer relationship‐building skills, conflict resolution, professionalism, attention to detail, organizational and multitasking abilities, independent judgment, adaptability, and excellent time management.

Requirements

Strong organizational and analytical abilities
Strong communication skills and work ethic
Goal driven with problem solving skills
Ability to work independently and as a team player
Proficient in Microsoft Office (Excel and Word is required)

Responsibilities

Management of customer accounts, including but not limited to invoicing, collections, adjustments, customer service, contract deliverables and PO funding and working with clients to resolve outstanding issues
Manage total accounts receivable, including unbilled AR, with a combined revenue responsibly of $5M‐$7.5M
Support liaison between field offices and other corporate departments (Delivery, Finance, and FSG)
Responsible for gathering the necessary data to assist management with account specific decisions
Review Agreement amendments/modifications and incorporate changes for correct customer support and billing, address any potential issues with Finance Leadership
Detailed knowledge of Statement of Work (SOW) contracts/purchase order terms and conditions
Onboarding of new clients and management of client specific billing arrangements (rates and procedures) and maintain compliance with these requirements through bill plan management
Utilize internal tools and customer tools to support client requirements
Establish and maintain client documentation files
Produce and review audit results to ensure data integrity and compliance creating accurate billing and reporting data
Confirm assigned projects/programs/contracts are closed out, accurate, and complete