Business Operations Associate

Valon Mortgage • New York, NY

6d • $119,000 - $161,000

About The Position

The Business Operations team owns the strategic planning of the business and large-scale operational transformation. They work closely with our Servicing, Lending, Product, and Engineering teams to drive efficiency, scale the business, and ensure the business is meeting our ambitious goals. As a member of this team, you will use your analytical skills to drive operational excellence across the business and fulfill Valon’s mission of creating a great experience for homeowners.

We’re looking for driven and detail-oriented individuals to serve as partners for our core servicing and lending business, and help it scale from 1 to 100. The right candidate must be adept at working cross-functionally to tackle complex business problems and be proficient in applying structured problem-solving methodologies and frameworks. This role offers a very high degree of ownership and the opportunity to independently drive operational excellence for our business.

Requirements

• 2-4 years experience working in investment banking, consulting, investing, or business operations role
• Extremely self-motivated and results-oriented — is organized, proactive in finding solutions, and has a strong drive to complete projects
• Strong project management skills with an ability to prioritize, communicate progress, and deliver results while managing multiple projects
• Strong verbal and written communication skills, with experience in effective stakeholder management
• Able to remain calm under pressure, and can excel under time-sensitive deadlines while maintaining a positive attitude
• Embraces opportunities for growth, and is competent in working both independently and as part of a high-velocity team
• Strong ability to reason with and draw insights from data
• Experience with SQL and fluency in Excel/Google Sheets required; other programming experience, particularly Python, is a plus
• Prior experience working collaboratively with product managers, engineers, and operations to develop new products or complex processes

Nice To Haves

• Experience in the financial or financial technology sector, particularly mortgage origination, mortgage servicing, or in the real estate industry, is a plus

Responsibilities

• Build business operations for the core Servicing team in collaboration with Product, Engineering, Legal and Compliance, and Servicing Operations teams
• Leverage qualitative and quantitative data to continuously improve existing products and processes for operations stakeholders
• Identify and assess the viability of new business opportunities and other strategic initiatives
• Research business requirements for new processes and translate them into mature standard operating procedures
• Work with the Client Experience, Servicing Operations, Compliance, and Quality Management teams to ensure operational excellence and efficiency
• Learn new concepts and technologies quickly and apply them to complex challenges
• Cultivate a deep understanding of the mortgage servicing industry

Benefits

• Compensation: Competitive annual salary ($119,000-$161,000) and a meaningful stake in the company via equity plus our performance bonus program and 401K plan.
• Health & well-being: We invest in your physical and mental well-being with comprehensive medical, dental, and vision benefits
• Commuter benefits: We offer pre-tax deductions for public transportation, ride-share services, and parking expenses to make your commute more convenient and affordable.
• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback
• Play together: Quarterly budgets for team and company outings. Use it for team swag, cooking classes, team dinners, and beyond!
• Generous time off: Flexible paid time off, sick days, and 11 company holidays.
• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed