Business Operations Associate II

Twin Valley•Manhattan, KS

16d

About The Position

About Twin Valley Twin Valley is a fourth-generation family-owned broadband and communications company based in Kansas. We call small-town Kansas home, and we are fiercely committed to the long-term success of our neighbors. We have been innovating for more than 80 years to help unlock possibilities for families, businesses and communities for generations. As a full-service entertainment provider, we deliver hometown service with the cutting-edge technology of the most connected cities. With Twin Valley, you can tap into the larger world with the most reliable connections, delivered at blazing speeds. Join in on the Success At Twin Valley, team members enjoy the core values of a multi-generational, family-run business, combined with the competitive pay and benefits of a leading broadband and communications company. We live, work and play in the communities we serve, and many of our employees grew up in rural Kansas. So we have a special bond with our customers and take pride in providing cutting-edge connectivity to our families, friends and neighbors. It’s no wonder that Twin Valley keeps getting accolades, with recent “Best Places to Work” and “Business of the Year” award! Job Summary: As Business Operations Associate II, you play a key role in accelerating organizational success by supporting the Companies in the areas of switched/special access, regulatory compliance, sales support, system support and billing/collections activities. You see that our strategic projects and initiatives are completed to reduce cost, improve productivity, increase revenue, increase margin, and remain strategically relevant. You track, monitor and report progress of key projects approved for implementation by the organization and provide general administrative support across TVFC. What you bring to the position: You have stellar skills in prioritizing, completing multiple projects, identifying problems, and finding resolutions. You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company. You appreciate the power and efficiency of consistency in the “ways” we operate. You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations. You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction. You have a strong desire to provide customers with optimum technology solutions and exemplary customer service. You are a self-starter who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis. You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being arrogant.

Requirements

Associate’s degree in business or an area related to the position.
Five years of similar or related experience required.
Extensive knowledge of terms and regulatory requirements in the broadband and rural telecommunications industry.
Working knowledge of industry CRM and mapping software such as Innovative Systems, NISC, MACC, Mapcom, etc.
Proficiency in Microsoft office productivity software (Outlook, Word, Excel, Teams, Powerpoint, etc).
Hold and maintain a valid driver’s license; driving record must meet the criteria of the company’s insurance carrier for acceptance of coverage

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Project management and administrative support for special projects.
Manage customer contracts process, including drafting contracts, reviewing with Finance, submitting to clients, distributing signed contracts internally and completing the necessary reporting for sales commissions.
Process development and documentation
Foster strong relations across the company and with carriers and customers.
Assist internal organizations with administrative and project management duties surrounding process, system and network improvement projects.
Provide intercompany and end user billing across TVFC relevant products.
Support the company by completing other duties as assigned.
Prepare regulatory filings.
Perform budget preparation and analysis.
Perform Revenue and commission analysis and reporting.
Handle end-to-end circuit connectivity across TVFC. Consists of quotes, financial models, order receipts, construction and installation coordination, billing and collections.
Perform internal network infrastructure management tasks such as order receipts, quotes, accounts payable audits, commissions carrier relations and installation project management.
Perform mapping functions to support projects and integrations.
Identify and implement ways to improve processes and increase work-flow effectiveness and efficiency.
Perform assigned end user billing, collections and data integrity tasks.
Understand and provide support for technical systems and processes
Understand and stay current on company products and services.
Understand and stay current on industry-related state and federal regulations related to job duties.
Provide internal and external customer support by answering questions related to contracts, orders, systems, projects, etc
Work with end users and carriers, proactively and reactively, to implement connectivity solutions.
Work with eligible entities, consultants and USAC to administer, manage and ensure compliance with the E-rate and Rural Healthcare programs.