Business Operations Associate (AI & Automation)
About The Position
Instawork is looking for a hungry, AI-native operator to transform how our Go-to-Market teams work. You'll deploy agentic AI systems and automation to eliminate manual processes—including your own. You'll analyze data to surface insights, make commercial recommendations, and manage cross-functional projects. This is a high-growth opportunity for someone who learns by building and wants to shape business operations at an AI-powered marketplace. The expectation: You'll regularly automate yourself out of repetitive work, freeing capacity to tackle higher-value problems. You won't just execute—you'll identify which problems are worth solving, build the solution, then move on to the next challenge. Heavy coaching and mentorship included; we invest in developing commercial judgment alongside technical skills.
Requirements
- BS in Computer Science, Engineering, Math, or similar quantitative field
- 1-3 years in analytics, operations, consulting, or tech startup environment
- Demonstrated AI/automation projects—show us agents you've built (personal, academic, or professional)
- SQL proficiency; comfort with Excel/Sheets for complex analysis
- Python fundamentals (scripting, API calls, data manipulation)
- Strong written and verbal communication—can translate technical work for non-technical audiences
- Bias for action: you'd rather ship something imperfect than wait for perfect
- Comfort with ambiguity: can take a vague problem ("figure out why X isn't working") and structure an approach
- Coachable: you want feedback, seek mentorship, and iterate fast on how you work
Nice To Haves
- Experience building agentic systems (n8n, cursor, replit, Claude tools, custom pipelines)
- Familiarity with BI tools (Tableau, Mode, Looker)
- Experience with CRM/sales tools (Salesforce, HubSpot)
- Marketplace or B2B SaaS background
Responsibilities
- Build agentic workflows that autonomously handle lead enrichment, routing, qualification, and follow-up
- Deploy AI tools (Claude, GPT, custom agents) to eliminate repetitive GTM tasks
- Prototype solutions quickly—ship v1, iterate based on feedback
- Continuously identify and automate manual processes across Sales, Marketing, and Ops
- Write SQL queries and build dashboards to track GTM performance
- Analyze sales, marketing, and ops data to surface actionable insights
- Create self-serve reporting for Sales and Account Management teams
- Own implementation of new tools and processes from scoping to rollout
- Coordinate across Sales, Marketing, Finance, and Ops stakeholders
- Document workflows and train teams on new systems
- Partner with Sales and Account Management to understand what's blocking revenue
- Scope ambiguous problems—determine what to automate, what to eliminate, what needs human judgment
- Make recommendations on process changes with clear business impact estimates
Benefits
- Medical, dental, and vision plans with coverage beginning on the date of hire
- Flexible paid time off
- At least 8 paid company holidays annually
- Phone stipend
- Commuter stipend
- Supplemental pay on qualified leaves
- Employee health savings accounts (HSA) contribution
- Flexible spending plans
- 401K plan
- Perkspot - discount program through Lumity
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
501-1,000 employees
